One of the primary responsibilities of a customer support manager is to monitor your team’s performance and help them deliver outstanding customer service efficiently. A customer service dashboard is the perfect tool for you to track your support team’s efficiency and also know how happy your customers are with the support you offer.

You’ve been running your agency with a small but mighty team, and it's been working out for you…or so you think. How do you know when it's not? Agencies can get used to running lean out of pure necessity, stuck in survival mode while efficiency, profitability, and employee happiness suffer–and don’t have to! But the thought of hiring help can seem like a bigger burden than a simple solution.

The recent onset of digital workplace trends is the driving force of change behind the shifting and agile, modern workplace. If the past few years have taught us anything, organizations have no choice but to adapt to the rapidly accelerating tide of digital transformation. Along with the evolution of digital transformation has come a more comprehensive digital workplace technology landscape.

Discover the latest updates that will improve the way users make their requests. Aiming to improve our user’s experience, we’ve introduced some changes to InvGate Service Desk’s catalog view in order to make it more intuitive and easy to use. This upgrade includes some updates in how categories are shown, how results appear on the search bar, and the overall experience.

If you are looking for the best Everhour alternatives, you have come to the right place. While Everhour is a sophisticated time tracking tool, it does fall short in some areas. To track time effectively, you need the right solution in your corner. This guide will explore some of the best project management tools for accurate time tracking across desktop, iOS, and Android devices.

The term employee experience (EX) has been a trending buzzword over the last few years. But what exactly does it mean? From attracting talent to onboarding your new employees, and all the way to when an employee leaves the company–the EX considers every interaction during an employee’s life cycle. This includes the employee’s role, workspace, manager relationships, and overall well-being. The EX is a golden circle that makes both employees and employers successful.

Customer service is paramount in growing a modern business, especially in B2B markets. Business owners and professional buyers value companies they can build long-lasting, satisfying business relationships with. To prove that this is possible, the firm they’re partnering with needs to put emphasis on planning out the customer journey. As far as B2B customer service best practices go, planning is arguably the most important.

Conducting an employee performance review is a task to be taken seriously — it can do a lot of good, and a lot of bad for your workplace. To help you figure it out, we created this clean template, ready to be used as you deem fit.

How to design your workday around your body’s energy highs and lows.

The momentum for the new quarter is established early in the first month, and it’s true about Q3 at Rocket.Chat. We have had a great start to the second half of this year with the launch of salient features in our 5.0 version that facilitate secure communication and seamless collaboration to help you move the needle on your business goals. At Rocket.Chat, we are always committed to empowering organizations to own their data by bringing data privacy and security into every conversation.