When it comes to adopting new philosophies, practices, and technologies, businesses tend to give disproportionate focus on the sales process. While the sales process is a vital aspect of increasing revenues through initial conversion, around 60% of buyers say that they would switch to a new brand in a given industry after one bad customer service experience. This figure only begins to demonstrate the overwhelming importance of offering a personalized, efficient customer service system.

Product notifications are a mission-critical component of your product that can’t be left to chance. However, notification channels are ever-evolving, and you need to keep up in order to reach users when, where, and how they prefer to be reached. A future-proof multichannel notifications strategy helps you stay in touch with your users without coming off as intrusive, non-responsive, or antiquated.

People are an essential component of business activity worldwide every day. The success of all of an organization's employees must be a guiding concept if it is to realize its vision and goals. Each team member must therefore contribute to and add value in their individual job positions so that every action and every effort they make every day results in a small change that continues to advance the company.

While some people may ‌estimate this without much trouble, there are others who may not know the answer at all unless they keep track of their time spent on various projects each day. That’s why keeping track of time is highly important to ensure how productively you are working throughout the day. Time tracking reports measure your performance on an hourly, daily, weekly, and monthly basis.

Wondering how to do effective employee performance evaluations fast and hassle-free? Use these five proven methods to level up your performance appraisals today.

Acquired by Human Resources (HR) solutions provider Trinet in 2022, Trinet Zenefits is a technology company based in San Francisco, California. The company’s cloud-based software, Zenefits, is an HR platform designed for small and medium businesses as well as freelancers. The software can help streamline your HR process by bringing work schedules and Zenefits payroll features under one roof. Zenefits also offers advisor services in addition to core HR features and customer service.

Farmacity is one of the major retail store chains in Argentina, with a business model that combines pharma with convenience stores. Since its foundation in 1997, it has consolidated its position as the largest employer of pharmaceutical professionals in the country. With more than 300 stores and two distribution centers, Farmacity employs over 7,000 people. Before working with InvGate Service Desk, Farmacity was using a self-developed ticketing solution.

As a business owner, you are always looking for ways to be more efficient and productive. But what about ways to cut the expenses of your business? You can do many simple things to reduce your business expenses and keep more money in your pocket. We have 15 tips to help you save money on your business expenses. So read on and start saving!

Everyone, at some point, learns the importance of constructive feedback or criticism when they need to give it to someone at work. Whether a colleague deleted that spreadsheet you worked on for three weeks or a co-worker always speaks over you in Zoom meetings, the day of reckoning will arrive. Are you ready? Do you know how to approach a sticky situation with grace?

In the modern world of B2B, all organizations now have to be hyper-focused on service. And not just within the customer service teams, but right across the entire fabric of the organization. Good customer service across the board is an organization’s key to customer retention and expansion.