This is the most obvious question every individual looks to answer for. Irrespective of the nature of the job and location, time management is a part of personal and professional life. The role of time management is much more in the organization. Employees wasting their time on other work not only results in to delay in the completion but affects the overall project for the company. An individual can come across many reasons to face distraction, and social media is the major reason.

OneDesk’s latest update is live and includes the following features and enhancements.

Maintaining trust in a company is essential for productivity and maintaining a positive brand reputation. When there is no trust, it can be challenging to recover. One way to help maintain trust and ethical standards within your company is by implementing an ethical monitoring system. We will discuss ethical monitoring, how it can help your business, and how to ethically monitor your employees! Let’s start!

Are you looking for work? Have you considered working from home? Many businesses are now offering jobs that employees can complete remotely, and this number will only increase in the future. If you want to switch to a work-from-home job, there are some skills you will need. We will discuss the skills that will help you succeed in your career when you work from home.

Why everyone on your sales team will benefit from our app’s great features.

There’s an easy way to adhere to your established PTO policy, and a hard way. Most business owners, especially with an increasingly skilled labor force, have beefed up their PTO policies to make working for their businesses more attractive for highly competent employees. With this comes an increased necessity to accurately track PTO, something that businesses have to handle on their own since paid time off is not required by the FLSA (Fair Labor Standards Act).

The need to embrace a digital-first approach to business over the past two years has brought about new opportunities to connect with one another — from our colleagues to our customers and even their customers. With distances shortened by a screen, customer communication no longer remains a regional affair or something that requires travel.

In a world where customer service has become increasingly important. It's more vital than ever to have a customer service management strategy in place. Because of the weight customer service holds for your company, it’s vital that you have the right tools for the job.

Enterprise service management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as a Service Desk) as a means of work enablement. As a starting point for better understanding of what ESM is, there’s a need to first understand what ITSM is...