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RSPB works with HaloITSM to Streamline their Processes

We are a UK-based, but globally reaching conservation charity. We carry out conservation work that you can see from space, built from the ground up. We protect habitats, save species, and help to end the nature and climate emergency. We do this through five main work areas: science, species, places, people and policy. With 2500 staff and 12,000 volunteers, we have the power and resource to act, influence, collaborate and empower people to save nature.

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Why Listening to Customer Feedback Leads to Startup Success

Did you know that ignoring customer feedback has resulted in 14% of startup failures within the last few years? Besides sketchy products, poor pivots, and lousy marketing strategies, they all boil down to one factor - the lack of constructive criticism. As a startup business, it's essential to solve problems the right way. Therefore, having a strong personality when facing constructive criticism is necessary, as it will lead to further improvement of your products and services. And your startup's best critics are your customers. As such, listening to what your customers have to say will help your company produce better quality items in the future.

What is Remote Work?

Remote work has seen a resurgence due to the pandemic, and hybrid work is here to stay. It’s excellent news for knowledge workers, but what does it mean for support teams? Employees working from their home, vacation property, or a coffee shop create a different environment for technology teams, who need to support and ensure the applications and infrastructure are working well end-to-end.

Introducing Voice Calling and Screen Sharing in Channels

Coming from a traditional office environment, the ways of working tend to approximate in-person rituals. As the common adage goes “we want what we can’t have.” When you’re in the office together, the hierarchy of communication usually goes something like this: in-person > video > audio > text. But when you take a team and spread them across the world, a preference for synchronous, in-person conversations can drastically slow down collaboration.

Coming Home to Talk About the Future of Employee Experience with Parag Kulkarni, CTO at Simpplr

After so many podcasts, it is nice to return home. And by home, we mean back to the Simpplr family. Amanda Berry, Manager of Corporate Brand & Communications at Simpplr, has spoken with a bevy of subject matter experts in the Cohesion Podcast. In the 16th podcast, she was joined by Simpplr’s own Chief Technical officer, Parag Kulkarni.

Upgrade Your Live Chat Experience with New Bot Images

Human brains are wired to process images 60,000 times faster than text. The age-old adage that “a picture is worth a thousand words” is apparently severely undershooting it. Not only that, but an image has the ability to instantly traverse cultural and lingual barriers. Heard of the painting The Starry Night by Vincent van Gogh?

Lawyer Time Tracking Software (5 Options)

Are you looking for the best lawyer time tracking software? Your search is over. We’ve got you covered. After browsing the market, our team has identified the five best time clock solutions for lawyers and attorneys. If you are finding it challenging to identify a suitable employee time clock software solution, one of these platforms will certainly meet all your law firm’s needs.

Intranet vs. Extranet: What's the Difference?

With the rise of the hybrid and digital workplace, we must rethink the ever-changing workplace norms to foster an innovative and inclusive work environment. However, among new emerging workplace strategies and new technologies, sometimes it is crucial to start with the basics. Although “intranet” and “extranet” sound quite familiar, they both serve a unique purpose in your organization.

Courier Raised a $35M Series B to Make Notifications Delightful

We’re excited to announce that we’ve raised $35M to provide engineering teams with fantastic notification infrastructure! The round was led by GV with participation from our existing investors at Bessemer Venture Partners and Matrix Partners. “Courier is building the future of notification infrastructure. The company has a fast-growing set of customers with a need to provide the best possible notification experience.