Teams | Collaboration | Customer Service | Project Management

Latest News

18 Excellent Offshore Agencies You Should Know About

If you’re planning to relocate your business operations to a far-off country, working with an offshore agency can make things super easy. It can help you save time and money and find the best offshore team to handle your business processes. But with hundreds of offshore agencies available today, which one should you choose? In this article, we’ll cover the top 18 offshore agencies across various industries like software development, finance, and healthcare.

Top 9 Employee Scheduling Software for Small Business (In-Depth Post)

Adopting employee scheduling software is like a cheat code towards higher productivity and profitability for any business. Especially in the case of small businesses, even tiny improvements in your workforce can snowball to great effect. But not all employee scheduling software is made equal. In fact, if your team isn’t able to properly make use of the scheduling software you choose, you’ll see the exact opposite effect.

5 Best Mobile Time Clock Apps for Construction (In-Depth Look)

Many construction businesses have workers spread out over different job sites, working on varying projects. Manually tracking their hours is a hassle, and it often leads to: A mobile time clock app for construction solves these issues. It provides you with features to keep employees honest (such as Geofencing, Photos on Punch, GPS Tracking, etc.), as well as features to speed up the payroll process (such as Payroll Provider Integrations, Time Off Tracking, On-Demand Payroll Reports, and so on.)

KPIs and Metrics for a Call Center

To make sure your call center is running at maximum efficiency, it is important to track key performance indicators (KPIs) and essential call center metrics. By tracking these numbers you can identify areas in need of improvement which will ultimately lead to success for the business as a whole. This article shares some of our favorites among different types of KPIs – but there are many more out there, chose the ones that will fit your business the best.

Top 8 Free Staff Scheduling Software (and 1 Paid Option)

There’s a common misconception that most business owners rush to once they realize that staff scheduling software can help them save time and money, improve employee productivity, and hold the entire workforce accountable. Admins and managers seem to think that the most profitable way to go about this is to adopt a free staff scheduling software into their workforce. The logic is that if you can get all those benefits while using free software, you’re going to maximize your profits.

5 Most Important Factors to Ensure a Secure Service Desk

The service desk is one of the most crucial elements of IT service delivery in an organization. If employees or customers face any difficulty, they’re the first point of contact to resolve the issue. An efficient service desk is a must-have for enhanced user experience. But if left unsecured, they can also present the biggest weakness to your organization’s cybersecurity.

Employee Time Clock Software and Fingerprint Scanner: 9 Options to Eliminate Time Theft (In-Depth Post)

What is the best way to ensure that employees aren’t taking advantage of their freedom during work hours? Most business owners assume that attendance software, particularly physical biometric time clocks that scan fingerprints or use facial recognition, are the only way to truly ensure that employees are kept accountable. Unfortunately, this is far from the best way to go about monitoring time & attendance in the workplace.

Smarter Capacity Management for Hybrid Working Environments

With the help of remote employee monitoring software, organizations are more equipped to better manage their resources: time, tech, and people. Remote employee monitoring software isn’t just for managing remote and hybrid teams, it can also provide valuable insight into how your organization uses its resources, and how they can be better allocated, leveraged, and managed.