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ITIL 4 Certification and more - Vivantio Vibe Podcast

It's time to say goodbye to ITIL v3 as the well-respected framework of best practices and processes is officially retired at the end of 2021. So, what are you options now? Are you looking to build up your credits before time runs out? Or maybe you want to start fresh with the ITIL 4 Foundation course and certification?

What's new in Teamwork | December 2021

With just a few weeks left in 2021, our product teams have been hard at work to bring you some exciting new updates. See the latest features released in Teamwork throughout December, such as Billable & Non-Billable settings, Shared Table views, and much more! Wishing you all a very happy Holiday season!

The Developer's Guide to Building Notification Systems: Observability and Analytics

At your CTO’s request, you recently started researching how to go about revamping or building your product’s notification system. You realized the complexity of this project around the same time as you discovered that there’s not a lot of information online on how to do it. Companies like LinkedIn, Uber, and Slack have large teams working just on notifications, but smaller companies like yours don’t have that luxury.

Vision Helpdesk V5.6.4 Stable Version Released

Steps for the upgrade to V5.6.4 from V5.x.x for Download License (On-Premises License) customers. Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.6.4 (We support PHP7.1 and above PHP version for V5 version) Step 3) Take a backup of your existing files and database on your server. example: if you had installed on support folder you can rename support to support_bk and create a new support folder.

How Intelligent Information Management Affords Nearly 3x ROI for Organizations

In business, if you were to ask a group of executives to name their top five investments which have a measurable positive return on investment (ROI), you would probably see many of the same, usual suspects on their lists: ad programs, salespeople, fulfillment systems, marketing infrastructure, lead generation programs, to cite a few. That checks out. Sales and marketing investments are usually viewed through the lens of ROI, and as well they should. But what about the ROI of technology investments?

Introducing "Unblocking Workflows: The Guide to Developer Productivity in 2022"

As we head into a new year, software organizations are making plans, setting team goals, and revisiting their roadmaps for 2022. But for many teams, the tools, processes, and practices they rely on to collaborate continually fall short — and in some cases, are blocking them from shipping high quality code as quickly as they need to.

Using TikTok for customer service: four brand examples + takeaways

Backordered for months, the couch Sasha ordered had finally come for delivery. Her doorway was narrow, but she had a plan. Which involved, well, a gymnastics routine of flipping and squeezing the boxed couch. Doorway conquered, she gazed down her mile-long hallway. Deep breath, she thought, and hauled. Sure, she lost two fingernails in the process, but this was a big day. The new couch was here! The one she’d pined for, the one that had taken practically the length of a pregnancy term to arrive.

Measuring Success in Internal Communications

From a leadership or business standpoint, measuring internal communications (IC) is the most critically important part of internal communications (IC), as it directly points to your product’s value. Measurement through technology, data, or even personal observation, gives you holistic visibility into the adoption of your communication technology or platform. You get to see what tools, functionalities, and applications are being used or not used.