Meeting customer expectations is just the bare minimum. To stand out in today’s competitive market and drive long-term growth, your business needs to go the extra mile to delight customers. Even after a lead finally converts, your job is far from over. You need to continue exceeding their expectations or you risk losing them to your competitors. So how can you provide more engaging and delightful experiences to your customers? And what tools are available that can help?

You can’t improve your customer service without tracking the right customer service KPIs or Key Performance Indicators. Customer service KPIs are vital to understanding how your customer service efforts are doing, where you’re lacking, and how to improve. Tracking too few KPIs will give you an incomplete view of your customer service. But tracking too many KPIs will quickly overwhelm you and make you lose sight of what matters.

Another great content created by the amazing members of our Community. This tutorial is brought to you by Rohan Lekhwani – so a special thanks to him! The original article was posted on his Medium page and you can check it by clicking here. Rocket.Chat can be easily extended with powerful Apps. Here is a step by step of how I created MemeBuddy for Rocket.Chat.

Borrow this innovation-sprint strategy from British software company Bright to get new products onto your roadmap.

What’s your favorite brand of sneakers? Nikes? Reeboks? Or maybe you’re more of a Converse kind of person? Now, how weird would you feel stepping into someone else’s pair? The same goes for SaaS tools. Everyone has specific apps they’re comfortable in, and it’s never fun to have to jump into a different tool. If you use Teamwork to organize and manage projects, being asked to collaborate with developers in their tool is a lot like walking in a different pair of sneakers.

In the world of digital marketing, if your strategies and campaigns aren’t constantly evolving and growing, you’re bound to get left behind by the competition. At Statwax, we’re trusted by fast-moving clients to pivot strategies on a dime and deploy new tactics in order to stay ahead of the curve.

Customer service is the way you assist customers before, during, and after the sale. Some companies have teams devoted to customer service, others have whole departments, or some even require every employee to participate. So, defining an organization-wide customer service philosophy is essential to attract and retain long-term customers. Customer service is a key factor in customers choosing which businesses to buy from, so it’s critical to get right.

SaaS is a sparkle in the technology world today, and a host of companies including Freshworks is riding the wave. While it is given that we’re being aided by a technological shift, it’s no mean feat to remain on the cusp of the wave—to maintain the trajectory and keep hitting milestones charted out many moons ago. Among the factors that have helped us in this journey, one of the significant contributors is what we’ve built with our people: our culture.

Understanding how you manage your projects will help you better manage your Milestones. Whether the endeavor is big or small, a Milestone in project management serves to cap off a workstream and serves as a small point of celebration in the frame of a larger project. Let’s discuss how Milestones can be used, as well as some ideas for popular Milestone templates.

Attendance and schedule adherence has always been an essential part of any high-functioning call center. In order to successfully handle incoming call volume and cater to client needs, agents must be present and ready to answer the phone. But that’s easier said than done. Managing attendance in a call center comes with some inherent challenges.