Too many customer experience initiatives don’t even get their business case approved. Why is that? Usually because the business case is just weak. It lacks a clear focus on measurable deliverables that will have a positive financial impact on the business. To make the board invest in your CX business case you must show how the initiative will do one, two, or all of the following.
When a company first starts out, the team is often cross-functional in its nature. This overlapping of responsibilities allows a company to be scrappy and grow quickly without too much overhead. Over time and through this period of growth, companies start to expand and develop more definition in terms of its different internal functions: sales, marketing, customer experience, operations, finances, and more.
Delivering life-saving vaccines required solving complicated logistical problems on a global scale.
Complete and up-to-date visibility of tasks and processes is key, especially when it comes to driving seamless collaboration across multiple teams and projects. However, ensuring that your team achieves a high level of synchronicity manually can be a tall order, even for the most seasoned of project managers. Our latest integration is taking the manual work out of bridging the gap between siloes by syncing Teamwork with Jira, offering a real-time view of all of your processes and activities.
Need help getting started with an integration? Or curious what we’ve launched lately? With our in-app support center, you have everything you need to build and send notifications in one convenient spot. Check out our new support center here. To see the latest feature releases, what’s in development right now, and what’s on our future roadmap – including updates that don’t make our monthly highlights – visit updates.courier.com.
The 2020 global pandemic challenged businesses across the globe. However, some companies still found a way to continue growth regardless of the challenges. We’re happy that one of our customers could take their work management to a new level with the help of Scoro. Laguna Pools is an Australian construction company that builds innovative, high-quality concrete pools.
Throughout 2020, businesses scrambled to find ways to adapt their operations to accommodate all-remote workforces. For the most part, their efforts paid off. Studies have subsequently shown that the abrupt shift had a negligible effect on productivity. That new reality has changed the dynamics in the business world surrounding remote work. As a result, it’s beginning to look like some of the pandemic-driven changes will become permanent.
In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers…and for your bottom line. The first way to do so is to ensure product adoption and use. The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn. That’s what we explore in Part 2. Reduce Churn and Prove Value Overall support demand grew by 10.6% in 2020.
