DevOps is a mindset, a culture, and a set of techniques that product teams embrace to reduce the software development life cycle, improve collaboration and visibility. It accelerates time to market for new updates while also ensuring the top-notch quality of releases. DevOps involves the combination of software development (Dev) and IT Operations (Ops) personnel into cross-functional teams capable of building, running, and monitoring their product releases.

G2 Awards Based on thousands of reviews within the IT Service Management sector on G2, HaloITSM has been awarded 6 badges for the Winter of 2023. As you can see from the image above, these awards include: Overall, three of our ratings that stand out on G2, which we are really proud of, include ‘Ease of Use’ (9.8/10), ‘Quality of Support’ (9.7/10) and ‘Ease of Setup’ (9.2/10).

Poor communication could be shrinking your paycheck and cost a single company over $60 million annually. Small companies aren’t immune to poor communication woes, either. Communication blunders cost $420,000 per year in companies with 100 employees or fewer. Big or small, poor communication costs companies money. This loss of revenue can certainly impact employee salaries and bonuses.

So you’re looking to start a career in IT. Good for you! IT jobs have been a dream for young professionals in recent years thanks to the rapid changes in the technology landscape. High pay, high demand, what’s not to like? However, in order to get started properly in IT, there are a few things that you need to get right. What are the possible career paths for you in IT? What skills do you need to start your career in IT? Can IT skills alone help you secure a job at the help desk?

If you’re in customer service, you’re likely to run into angry/frustrated customers who are facing a difficult time with your product or service. In these situations, you should know how to apologize to a customer properly. From the tone of your apology to how you write an apology statement, it shows the customer that you genuinely understand their position and are actively working towards fixing their issue.

It’s not uncommon for knowledge workers today to be confronted by an impenetrable block of back-to-back meetings upon opening their work calendars each day. Our research shows that 40% of today’s knowledge workers say in-person and virtual meetings are the most draining part of their typical work day. In some cases, email and instant messaging have become the default alternative to meetings, but they’re imperfect solutions, scrubbing communication of essential context and tone.

Don’t let your workforce’s productivity suffer in times of disruption; use these tips and tools to overcome adversity!

The COVID-19 pandemic has caused widespread panic and disruption on a scale that is hard to comprehend. Amid all this chaos, one silver lining has been the rise of remote working. Forced to adapt to a new reality, large and small businesses have embraced remote working to keep their operations running during these challenging times.

Managing your brand’s presence across social media platforms is tough. But bringing successful social media strategies to fruition? That's even harder. Social media project managers have a difficult job, no doubt about that — but if you’re using the right workflows and strategies for content creation, you’ll be able to rule social networks with content that draws leads in droves.

Welcome to the Workstatus product update for December! We’re excited to share what our team has been working on this month. This month, we’ve made some major improvements to our powerful workforce management software. We’ve also released in-demand new features for our desktop and mobile app that make it even easier to track your time, manage your workforce, organize your workflow and get more done.