The COVID-19 pandemic has caused widespread panic and disruption on a scale that is hard to comprehend. Amid all this chaos, one silver lining has been the rise of remote working. Forced to adapt to a new reality, large and small businesses have embraced remote working to keep their operations running during these challenging times.

Whether you’re newly remote or in desperate need of a remodel, learn how to create the right home office setup for you.

When running a business, there are many tasks that your employees will need to complete to engage in a productive workday. These tasks tend to blend together, and if you’re not incredibly organized, you might struggle to remember what needs to be done and when it needs to be done. That’s why some business owners are adopting project scheduling software, making these platforms an integral part of their modern tech stack.

Effective two-way dialogue is the bedrock of long-lasting client relationships. Your customers want to feel listened to and appreciated no matter what they’re discussing with you: expectations, needs, or difficulties. There’s no need to be glued to your workstation all day, only to field phone calls and emails. On the other hand, whether you’re at the office or working from home, you can communicate effectively using various tools.

The importance of containing costs and staying within budget cannot be overstated in today's tight business landscape. Now consider that just 43% of organizations report “mostly or always” completing projects on budget. That means a whopping 57% of organizations routinely come in over budget on projects. If your business is part of that percentage, then you know that it can wreak havoc on your company's financial health. Enter cost tracking.

It might have been a while since you last wrote a letter to Father Christmas, perhaps asking for the toys you saw (and then wanted) in shop windows or TV adverts. It was a great part of the whole Christmas experience as a kid, and hopefully, you weren’t too disappointed come Christmas Day. But, if given a chance to write an IT service management (ITSM)-related letter, what would your IT service desk agents ask Father Christmas for this Christmas?

Let's check the facts first, then move on to learning about the on-premises server. Do you comprehend that data is traded for more money than gold on the black market? Tech-savvy people were completely omniscient about how the world was changing and how vulnerabilities, threats, and other issues will be intertwined with achievements pertaining to technology.

Delivering an outstanding customer experience (CX) has never been more important. In fact, according to the findings of the Zendesk CX Accelerator 2022 report, customers are even less patient now than they were a year ago when it comes to the quality of the interactions they have with companies. Failure to meet their expectations can also carry a heavy cost, pushing customers towards competitors, denting revenue growth, and reducing net promoter scores.

With tech giants such as Amazon and Meta slashing thousands of employees, Google employees say there’s growing anxiety internally that layoffs may come shortly. On the other hand, many small and large organisations have predicted a future recession. Maybe they’re correct, as the dark clouds don't seem very far. The year has been tough for the tech sector in both the U.S. and India. According to the data compiled by layoffs.fyi.

A breakdown of the 2022 award given to Insightful by Forbes.