Teams | Collaboration | Customer Service | Project Management

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Top 5 Common E-commerce Data Management Mistakes

81% of online shoppers look up products before purchasing. This is why it is crucial to have accurate and highly detailed product information on your eCommerce site. However, product content is just one element of eCommerce data management. It also requires the efficient collection, storage, and use of all data.

Are You a Toxic Boss? Signs Your Leader Habits Might Be Damaging Your Team

Toxic bosses are like the elephant in the room: they exist, but we don’t talk about them, even when we should be. No one deserves to be working under those conditions! Especially, if you’re like most people that spend the majority of your waking hours at work. It’s important to have a healthy and positive work environment in order to be productive and happy. Unfortunately, not all bosses promote this workplace culture.

7 top tips for increasing productivity at your contact center

Like most companies, contact centers want their employees to be as productive as possible. But asking the world of them is unrealistic and counter-productive. Call centers frequently experience high rates of burnout, staff disengagement, and attrition, which can often be attributed to difficulties in managing productivity. And in the wake of the pandemic, these issues have magnified due to the transition to remote work.

10 Free Project Management Software to Get Things Done!

The need for free project management software is more than important today because companies are innovating & expanding like there’s no tomorrow, bringing in new digital offerings to the market at an astronomical space. According to McKinsey, the rate at which companies are introducing digital products and services has advanced by 7 years globally! In such a dynamic and fast-paced work environment, keeping up with project deliveries has become a tall order for any project manager.

What is a Tier 0 Help Desk?

IT support and service delivery mechanisms are changing. End-users are used to Amazon, Facebook, and Google levels of customer experience, so building a tier 0 help desk offering in your organization should be seen as a priority. Done well, this ground-zero level of IT support can empower end-users and help your agents to focus on more technical matters. But what is actually tier 0?

9 social media projects tips to bolster your marketing efforts

Marketing is a challenging game. It’s tough enough to plan a social media project for one company. If you’re an agency? Well, get ready to polish your juggling skills because you’ll be keeping lots of balls in the air. Actually, social media project planning and management doesn’t have to be a juggling act. What you need is a solid strategy to plan and execute campaigns, plus software that helps with both planning and execution stages.

ITIL Best Practices and Processes for CSM

ITIL 4 establishes the service value system (SVS) to show “how all the components and activities of an organization work together to facilitate value creation.” This is comprised of five elements: It’s vital to understand the core principles before you can relate them to customer service, as they all play a role in the customer journey.

Productivity Goals For Employees And How To Set Them? [Tips + Examples]

Employees want to be productive and achieve their goals, but often don’t know where to start. In this post, we’ll outline some productivity goals that employees can achieve, and provide tips and examples to help you set them. We’ll also discuss how to track employee productivity and measure results to ensure that your employees are achieving the goals that you’ve set for them. So read on for some helpful advice on setting productivity goals for your employees!

Are Your Employees Slacking Off? What to Look For and How to Stop It

Slacking off at work seems so easy nowadays, we got that video of the cute, little parrot throwing everything from the kitchen counter, the birth of a new meme every single week, and wait! Did Billie Eilish change her hair color again? Ah! Distractions are just everywhere. Yes, we can find a million and one things to distract us during work hours, but it doesn’t mean we have to allow it, and even less to hinder our work performance.