Teams | Collaboration | Customer Service | Project Management

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Rising to the top - these CX leaders are up for solving complex service challenges

Delivering truly world-class customer experience is a challenge in this (and any) economic climate, where leaders must stay on top of service best practice and customer expectations to remain competitive. To find out how CX leaders do this, Zendesk surveyed nearly 5,000 customer service decision-makers around the world and compiled the results into our 2022 CX Accelerator report.

How to structure a powerhouse marketing team

Who should be on a digital marketing team? That’s an age-old question many marketing team leaders ask at each stage of an organization’s growth. Many factors will determine your digital marketing team’s structure — budget, size of your organization, business goals, and the list goes on. But there are still some core team members who will not only take your brand to the Super Bowl but also score the winning touchdown.

How to Track Employee Performance using Time-Tracking Software

Companies spend a lot of money, effort, and time building their businesses and then dive into the room to find the top talents. But after that also, the companies do not get what they have desired because of the low employee productivity. So, every enterprise needs to track employee performance.

How Time Doctor is helping several BPOs reduce employee attrition and improve talent retention

Employee attrition has always been a severe challenge for BPOs. Whether they specialize in contact center and customer experience (CX) outsourcing, IT helpdesk and IT support, outsourced software development, marketing, recruitment, HR, back-office processing, finance, accounting, or staff leasing – they can experience attrition rates as high as 45%. Few companies can thrive while they’re having to replace 5% of their workforce every month just to stand still.

Top 5 Online Time Clock for Payroll Service (Comparison Post)

Payroll can be a pain. Staying FLSA (Fair Labor Standards Act) compliant requires accurate accumulation and processing of employee time data each pay period in order to ensure your team members are paid on time and in full. The process, especially when handled manually, costs time and effort – but not going through it can open you up to lawsuits.

The Best 5 Student-Friendly IPad Planner Apps for Studying & Multitasking!

Studying is hard work, and sometimes it’s tough to stay on top of everything. That’s why we’ve put together this list of the best 5 student-friendly iPad planner apps for studying and multitasking! These apps make it easy to keep track of your tasks and appointments, and they’re perfect for keeping your studying organized and on track.

How to Choose Between Asana, Jira and nTask for Your Next Project?

As the project manager in a small business or start-up, you’re undoubtedly familiar with at least one of these project management tools: Asana vs Jira or nTask – the best of all. But which one is best for your next project? This blog aims to help you make that decision by comparing and contrasting the features of these tools. In addition to this, we’ll also discuss the pros and cons of using each tool for different project types.

13 Best Project Management Tools For Software Development

Looking for Best Project Management Tools For Software Development? You are at the right place! To remain competitive in business today, you must adapt new methodologies, implement new technologies, and utilize new tools. Having top-rated project management tools for software development is extremely important if you want to make sure your team is prioritized to increase performance and productivity. But the real question is, which tool best suits today’s software development needs?

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Microsoft 365 Monitoring for CIOs: Challenges and Solution

Microsoft Office 365 monitoring for the entire company is a big achievement. When the pandemic took hold worldwide, the once "nice-to-have" applications became the "go-to" apps. During this time, CIOs became responsible for relocating their employees to a remote workplace and providing reliable end-user services, such as Microsoft Teams, Outlook, SharePoint, and more. But even as the pandemic subsides, hybrid work gains prominence, and events like the Microsoft Ignite become in-person, monitoring the end-to-end connectivity and network performance of Microsoft 365 still remains a high strategic priority for CIOs.