The results of G2's Employee Monitoring Software Fall Report are in, and we managed to scoop 6 No.1 spots! Keep reading to find out more.

No marketer is an island. Having a great team of people on your side is one of the most important things you can do to set your business up for marketing success, but to maximize your team’s efficiency, you need to make sure everyone is on the same page. This is especially significant because today’s marketing teams have to juggle many moving parts.

Investing in CRM with project management software will improve productivity within your organization and helps you to meet customer expectations. Nowadays, small businesses face many challenges when managing customer relationships and projects. Customer relationship management (CRM) software can help small businesses to keep track of their customers and manage their projects more effectively.

As the software industry progressed, so has the customer service sector. As a result, the customer service landscape has changed dramatically in recent years, and software has played an enormous role in this change. Gone are the days of waiting on hold for hours or dealing with frustrating automated menus. Instead, today’s customers expect and demand a much higher level of service, and software is one of the vital tools that customer service teams use to meet those expectations.

Yext User History (Support) reveals a requester’s journey through your Yext Search experiences—up until and after case creation. Arm your agents with this data so they can provide more relevant answers. The component displays all of the actions a customer has taken in Yext search. With this visibility, your agents can both communicate more efficiently with customers as well as identify gaps in documentation that haven’t effectively answered the customer’s questions.

Change is the only constant in the retail service industry. That’s certainly been true in the past several years, when a record number of customers flocked to online channels to do their shopping. Almost overnight, retailers big and small had to adapt to a whole new way of serving their customers digitally. For retailers to compete in today’s crowded market, they need to create excellent customer relationships in all the places people shop—online and in brick-and-mortar stores.

The e-commerce market has exploded over the past few years and is continuing to grow at an accelerated rate. By 2023, online retail sales are anticipated to reach.17 trillion. With more people doing their shopping online than ever before, e-commerce CX has become a priority for many businesses. With a highly competitive landscape of as many as 12 million e-commerce companies, delivering easy and convenient customer experiences is more than a differentiator—it is a necessity for brand success.

To provide the best customer support at any phase in your customer’s lifecycle, your teams need access to contact and company data—and every team must have access to the same information. This requires a centralised location for all relevant communications and open support tickets, and the ability to streamline information between sales, marketing and support teams.

The digital employee experience (DEX) spans the entirety of an employee’s interactions with their digital workplace — new employee onboarding, managing healthcare benefits, company newsletters, employee engagement surveys, project management dashboards, and more. So, why are companies making so many mistakes with its design? We have answers.

Have you heard of agile project management or hybrid team management before? Although the words might seem difficult and complicated, we assure you they are not. In fact, agile project management might even make it easier and faster for you and your hybrid team to complete projects. Hybrid teams have emerged across the business landscape as a result of the introduction of technological developments and cost pressure brought on by greater globalization.