A chatbot is an AI virtual tool made to simulate a conversation with a user through apps, websites, and even on the phone. With a chatbot, you can sell your products, get appointments for your services, and provide customer service, all around the clock In this article, we’re going to show you how twenty-five companies use chatbots to boost sales and engage with their customers in the best way possible.

We are thrilled to announce that Wire is recognized as one of the top file-sharing softwares of 2021 alongside Box, Dropbox, Slack, and WeTransfer. Researchers at Digital.com conducted a 40-hour assessment of over 60 softwares, looking at solutions that deliver added security through AES 256-bit encryption, which prevents data thieves from stealing valuable files, as well as being user-friendly and seamlessly integrating with frequently used apps and tools.

We’re incredibly happy to count on many new exciting features and improvements on Rocket.Chat 3.12. To keep you updated, we listed the hightlights of our newest release, including UX/UI and Omnichannel improvements. Make sure you check it out! If you wish to view the full release, click here.

GRANDVILLE, Mich., March 8, 2021 — Buddy Punch, a leading time tracking solution for small and medium-sized businesses, has been named the time clock software Category Leader by GetApp, a Gartner company. Category Leaders highlight top-ranked North American software products based on end-users ratings in five key areas: ease of use, value for money, functionality, customer support, and likelihood to recommend.

Leaders from Monzo Bank, Octopus Energy and Slack on how getting corporate culture right allows teams to thrive

Everyone has their own tried-and-true methods to jumpstart creativity. For many, the process involves physically writing down ideas on Post-it® Notes and then huddling around the whiteboard to flesh them out with colleagues. But as remote and distributed work environments become the norm, teams need a new way to ideate and collaborate online while still allowing for independent exploration with pen and paper.

Sales engineering is becoming increasingly more important for service-based businesses. It’s time to start paying attention to the role of technical sales in your business. The truth is, without technical sales, you cannot sell. If you want to deliver solutions that meet your target market’s needs, you must bridge the gap between internal teams and customers.

Working outside of the office space has become more popular since the inception of the global pandemic. Some people were already working remotely before the lockdown and were familiar with the remote work model. Unfortunately, many organizations, forced to embrace remote work, are struggling to cope with the challenges of leading remote teams. Many virtual leaders do not know how to inspire productivity in remote employees.

Managing a project is more than just completing tasks and meeting deadlines. You need to stick to a budget for it to be successful too. That's why more organizations are investing in accounting project management to better monitor expenditures for every project. Think about it. If you can’t estimate project costs accurately and control spending once a project kicks off—what will you tell your client?

You do your best to provide outstanding customer service. You work hard, follow best practices, and go the extra mile to try and deliver a positive customer service experience. But how do you know if it’s working? To really understand what your customers think about your company, you’ll have to ask them. That’s where customer satisfaction (CSAT) surveys come in. Customer satisfaction surveys are a great way to find out how you’re doing — and how you can do even better.