Beautiful website design doesn’t just happen. While your clients might think their slick, high-functioning website popped out of nowhere, you know that a lot of blood, sweat, and tears went into it. Most of your clients have never been through the web design process before. This will be their very first experience, which is why it’s so important to make it as straightforward as possible. Doing so will alleviate any stress, confusion, and ultimately, any unhappy customers.

As of mid-March, 12 months have officially passed since hundreds of millions of people around the world began working remotely to help slow the spread of the newly emerging coronavirus. What many of us thought might be a month or so of “flattening the curve” has now been a full year of working from our homes, with far-reaching effects on our relationships, processes, and work habits.

“Transactional email is complex, and for most teams, it’s a tedious afterthought rather than a first-class citizen,” according to Postmark, an email API provider. When it comes to both transactional and triggered email, many software teams assume that the logical next step is to start building their own notification system. But moving down this path without a clear view of the complexities and the size of the undertaking might not be the best solution for your business.

Today, we’re excited to announce that Scoro has closed a $16.4 million Series B round led by Kennet Partners. Additional investors included Columbia Lake Partners and previous investors Inventure, Livonia Partners and Tera Ventures. We’re thrilled to join an elite group of Estonian start-ups which have raised over $20 million in venture capital, such as Skype, Wise, and Bolt.

Workplace flexibility is a key topic in the future of work that the pandemic has only accelerated. However, there are multiple benefits of employees working remotely for organizations that go beyond pandemic prevention. The future of work can’t be envisioned without flexibility. Companies across the world are asking employees to work from home. Hence, remote work has become the new normal for businesses and workers alike.

Interested in learning about remote desktop security? With the COVID pandemic, most businesses had to transition to virtual work unprepared. And this became a prime opportunity for attackers to launch RDP (Remote Desktop Protocol) attacks on public-facing servers with unpatched vulnerabilities. Don’t worry. It’s never too late to work towards ensuring remote desktop security. In this article, we’ll cover everything about remote desktop security and its risks.

If you manage a team, whether that team is in-office, hybrid, or remote, then you know how hard it can be to keep up with employee attendance and schedule adherence. Some managers spend multiple hours a week manually creating and updating spreadsheets, taking valuable time away from focusing on the strategic aspects of the business.

Remote workforce management became a hot topic more than ever during the global pandemic. But, remote work is here since long. Statistics show that about one in four workers in the US were working remotely before 2020. But since the start of the global lockdown, we have seen an astronomical increase in the number of people working remotely. Another recent study published by the Harvard Business School indicates that the trend is bound to continue.

Customer support KPIs (key performance indicators) allow you to understand what level of service you’re providing for your customers, including how long they have to wait and if they’re happy with the outcome of the interaction. KPIs also help you communicate your support team’s contributions to the rest of the business. But there are many ways to measure the performance of your customer support team: response times, number of interactions, time to resolution, and much more.

Many organizations only embrace cybersecurity as a bottom-line business priority after years of unprecedented, expensive and significant data breaches and cybersecurity incidents. More than 80% of small and medium-sized businesses (SMBs) view IT security as a top business concern, and 75% of corporate executives rank cybersecurity enhancements as a pressing issue in the year ahead.