ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.
Companies today have data constantly coming at them from all sides, from product usage information to customer support queries to budget and revenue data. It’s impossible to take in everything at once, and if you try, important information might slip through the cracks. By defining KPIs for your company and team, you can transform the constant stream of information into something actionable.
We’re delighted to announce that Element Matrix Services (EMS), our flagship Matrix hosting platform, has launched a fully managed bridge for text-channels in Discord. Discord Bridging brings interoperability between Matrix-based apps and the Discord chat platform. The fully-hosted bridge is now available within EMS via the Integrations tab of the EMS host management dashboard. A single bridge deployment currently supports up to 20 rooms by default, each with unlimited use.
In this article, you’ll take a look at the best help desk software. We’ll put them against each other, comparing things like: By the end of the article, you’ll know exactly which help desk software is the right one for you and your company. Let’s get started.
Be honest. Have you ever nodded along during a meeting or workshop when you really had no idea what was going on? Facilitators often face the challenge of ensuring all attendees are having fun and actively participating (and staying awake!). Thankfully, there are solutions: icebreakers, energizers, and even how you organize your board can keep people focused and involved. But what if the virtual room is full of first-time Miro users?
Notifications are an essential part of every application. They’re how products communicate with users when key events take place, whether it’s confirming their account or alerting them to new activity. But, for developers and companies, delivering notifications that meet their users’ rising expectations can be a challenge. Today, users expect you to notify them on the channels where they already are, at exactly the right moment and with respect for their individual preferences.
According to Nitro, workers spend an average of 50% of their time creating and preparing documents. Yet, document issues account for more than 21% of daily productivity loss. Businesses depend on information — documents, files, data, content… everything. It is the lifeblood of just about every organization. The past few years have seen a reckoning for companies in how they capture, store, structure, and disseminate information within the organization.
BizWho? Why do I even care about it? BizOps, or as the newbies call it Business Operations, is the foundation for scalability. If your goal is to take your company from a Palo Alto garage to unicorn status, good luck getting there in one piece without BizOps.
Two unconnected events in the first week of 2021 have sped the adoption of decentralised real time communication. WhatsApp is being sucked dry by its data mining owner The first was an update to WhatsApp’s privacy policy. Rarely has a privacy policy managed to generate quite so much media coverage. Perhaps the first working day of the year wasn’t such a good time to bury bad news after all.
