Teams | Collaboration | Customer Service | Project Management

Latest News

2 new features to help your team gain clarity and context in the new year

With the shift to remote work, many teams are feeling the pain of having to search through documents and apps to find the information they need to get work done. While we could once tap colleagues on the shoulder for a quick question or help finding an important project document, we’re now spending more time digging through documents, spreadsheets, and wikis. Switching between apps is not only time-consuming—it’s also hampering team agility.

Overcoming disruption in a distributed world: Insights from the Anatomy of Work Index 2021

Every knowledge worker—all 1.25 billion of them worldwide—has been impacted by the COVID-19 pandemic. And, for many, the abrupt shift to remote work triggered an increase in the adoption of collaboration tools and an acceleration of digital transformations. In 2019, we released our first Anatomy of Work Index to analyze how people spend time at work and the factors shaping those habits.

The Top 4 Powerful Benefits of a Document Management System

One of the most important things that business leaders need to realize is that outdated technology – especially a document management solution – isn’t just frustrating. It can literally be costing an organization money in more ways than one. In this article, we’ll discuss four benefits of a document management system.

The 2021 Guide to Setting Up and Managing Distributed Teams

Curious about distributed teams? The global pandemic has ushered in a new way of conducting business, with several companies leaning towards ditching the traditional office in favor of remote work. So if you’re wondering how you can get distributed teams off the ground, you’re in the right place. In this article, we’ll take you through the process of setting up and managing distributed teams.

Why Employee Privacy Matters More Than Ever

For organizations and their employees, 2020 was a uniquely transformative and challenging year. Although this reality is expressed in many ways—including a global pandemic, a deep economic recession, perpetual social unrest and a litany of natural disasters—in the professional environment, it is most acutely observed in the rapid and wide-spread transition to remote work.

3 killer ideas on how to increase sales using a team collaboration tool

Working in the sales department of any company is not an easy task. In addition to dealing with multiple stakeholders, you also have to split your time between meetings with clients, proposals, follow-up calls and strategies to increase sales.

Courier Live: Notify Discourse users about your livestream with Twitch EventSub and Courier

On January 6, Riley Napier joined me for our first Courier Live of the new year. Having recently set up webhooks using Twitch EventSub, I wanted to walk through how you could trigger notifications about your Twitch livestreams using Courier. We did this using a Glitch application and explained how to set it up and start accepting requests from Twitch.

How to improve employee engagement using technology in 2021

Facing the impact of the pandemic as we get into 2021, keeping employees engaged is a top priority and challenge for business leaders and enterprises across the globe. Simply put, organizations that do not provide easy accessible tools for enabling online collaboration and steady communication among teams may see its employees disengage and lose motivation.

Scaling Agile Teams: Using Predictive Metrics to Drive Change

Agile methodologies come from the digital world where they have been transformative. But applying Agile principles outside of software teams is much more difficult. If done wisely, implementing Agile at scale promises to bring speed, responsiveness, and continuous improvement across the enterprise. In many companies, however, Agile at scale faces a high cultural hurdle.