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rocket.chat

What's new with Rocket.Chat in November

Dec 6, 2021 By Marina Hudek In Rocket.Chat

We are happy to share that Rocket.Chat 4.2.0 is out. 🚀 This version brings many new features and improvements to give our clients more data control and provide a better omnichannel experience. Let's see what's new with Team Collaboration, Omnichannel, and Marketplace. Please visit the official release notes for the whole list of improvements and bug fixes.

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Meesho solves customer issues in hours, not days with Slack

Dec 1, 2021 By Slack In Slack
Since April 2021, Slack has had a positive impact on every team at Meesho, empowering them to integrate both new and existing tools and to connect through Slack. Even while they work from home, teams can build the best possible experience for their sellers, from collaborating on feedback-driven products to solving incidents more quickly. “With Slack, everything happens in one channel, and what used to take a couple of days is now resolved in a matter of hours.”
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rocket.chat

Workplace communication: what happens when you get it right

Nov 29, 2021 By Sara Ana Cemazar In Rocket.Chat

Workplace communication isn’t something that companies master by default. In fact, it’s much easier to get it wrong than getting it right. Luckily, organizations realize in more significant numbers than ever that their workplace communication can cause larger issues. These could be built up stress, losses in productivity, and a lack of trust among coworkers.

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chanty

We've Tried 5 Skype Alternatives and Here's Our Team's Honest Feedback

Nov 28, 2021 By Olga Mykhoparkina In Chanty
OK Skype, you’ve been with us for years. No matter how old you are, you’ve probably heard of Skype. For many of us, it was the first app we would open every morning when we got to work. But as you know, no app is used forever. It seems like it’s finally time for Skype to be replaced with something else – something more reliable, robust and easier to use. Or is it?
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chanty

15 Surprising Employee Productivity Statistics That Will Impress You

Nov 24, 2021 By Ammara Tariq In Chanty
Employee productivity, according to WhatIs.com, is “an evaluation of an employee’s or group of employees’ efficiencies.” Employee productivity, in short, assesses how much useful work an employee performs for an organization over a given time. If a company wants to prosper, it needs people that are highly productive. We’ll give you 13 intriguing and useful employee productivity stats that are applicable today.
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IN THE DARK: How To Prepare Your Customer Service For The Next Facebook & WhatsApp Outage

Nov 24, 2021 By Rocket.Chat In Rocket.Chat
On October 5th, the world went silent for 6 hours. 🤐 The world’s top 3 social media and communications platforms were shut down completely. Suddenly, we couldn’t reach ANYONE! WE WERE CUT OFF FROM THE WORLD. What did this mean for customer support teams? Since the main reasons why customers contact businesses on WhatsApp and Facebook Messenger are sales and customer service, it is inevitable that organizations across the world lost money during the outage.
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