Teams | Collaboration | Customer Service | Project Management

Messaging

How Applications Work on Air Gapped Networks/Computers? What are the Requirements For an Application to be Operated in air gap architecture?

As the technology gets better, the criminal minds also upgrade their hacking efforts to exploit the new security system. The cost of damages due to cybercrime and system security breaches is projected to cost over $6 trillion by 2021. The sad truth is, when sophisticated attackers want to get access to your data, they leave no stone unturned to find a way.

Top 8: The Most Popular Rocket.Chat Apps

Everyone loves apps. They can be fun, useful, or simply automate tasks, making life easier. As users might not be aware of the awesome Rocket.Chat apps offered by our growing Marketplace, we’ve decided to create a list of our favorite apps, tested and used by our internal team and community. Check it out!

Common Communication Barriers and How to Overcome Them

We all know that good communication is essential to strong relationships in both our work and personal lives. Communication is the glue that holds relationships, families, and friendships together. At work, it can be the difference between a project succeeding or failing – or even a business floundering or thriving. There’s also a financial incentive to get communication right.

Get paid to write open source software working from home

Open source companies are amazing places to work for engineers. Your work is showcased to the world through private open source companies like GitLab and HashiCorp (makers of Terraform and Vault), and through public ones like Elastic, GitHub, and RedHat—all of which have enormous impact.

5 messaging best practices for a better customer and agent experience

42 percent of people in the world have a smartphone, and 87 percent of smartphone owners use messaging. Let those numbers sink in for a minute... Customers overwhelmingly want to interact with businesses on the same messaging channels they use in their personal lives. Messaging already had the highest customer satisfaction score of any support channel before COVID-19, with a CSAT of 98 percent.

10 Tips for a Better Workplace & Happier Employees

Happy employees are both more productive and more likely to remain loyal to the business in the long run, so it makes sense to ensure that the workplace you run is as positive and appealing as possible. To that end, here are just 10 tips which should allow you to improve morale, keep team members satisfied, meet expectations and ensure that everyone feels fulfilled at the end of each day.

Rocket.Chat Named to Constellation ShortList for Enterprise Group Messaging

We’re happy to announce that Rocket.Chat, the leading open-source communication hub, was named to the Constellation ShortList™ for Enterprise Group Messaging in Q3 2020. The technology vendors and service providers included in this program deliver critical transformation initiative requirements for the early adopters and fast follower organizations.

Collaboration in Remote Teams: 3 Things That Make a Difference

Working from home is a comparatively new trend that started to gather momentum with the advent of digital technologies. The previous five years saw a 44% surge in remote employment, which is explained by two major factors. The first is the growing mobility of the workforce, 40% of which are expected to go exceedingly mobile globally by 2022. In the developed countries, this ratio is likely to reach the astounding three-fourths. No less fundamental is the impact of COVID-19.

How The 3rd Largest Bank in Latin America Increased Its Support Efficiency by 80% With Rocket.Chat

In 2016, the financial institution used to have different communication channels to support its 100M+ customers: Skype for video calls, a mobile app, website, phone, to name a few. Having so many complex tools around is more of a hassle than a solution. Here’s why.