All teams – established or brand new – go through changes. At times, contractors need to be brought in to fulfil a specific need with their skills. This can be a real boon to your teams, if it’s handled well and there are plenty of benefits to bringing in contractors besides hitting company objectives.

Communication is important in any successful business, but it is highly important in defense when it comes to pursuing each day-to-day operation, duty, and obligation, every piece of data helps to keep the activities running smoothly. Any flaws or errors can obstruct the defense collaboration jeopardizing the entire situation, costing lives, and sabotaging national security.

Whether you’ve already got experience running a big project or you’re about to oversee a team for the first time, knowing the right techniques to monitor workflow effectively makes the process a lot more manageable. Many teams inherit outdated project management software, coupled with techniques that should have been dismissed years ago. Some even use a combination of different systems or, worse yet, continue to manage all of their projects offline.

Looking for the best RescueTime alternative? While RescueTime is a user-friendly time tracker, it isn’t perfect. It’s not great for task tracking, and doesn’t have any payroll features or many integrations. That’s why we’ve compiled this list of powerful RescueTime alternatives to help you track time and boost productivity in no time!

In this post, we’re covering everything you need to know about customer satisfaction (CSAT) surveys, including: For your business to survive and thrive, measuring customer satisfaction is key. You need to take frequent pulses on how your customers feel about your brand, products, services and interactions to identify pain points and benchmark your performance over time.

Customer service jobs can be tough during normal times, but the pandemic has made things even harder. Over the past year, customer support agents have been dutifully fielding a sky-high number of queries from customers worried about canceled flights, ambiguous insurance conditions, delayed packages, and other urgent and emotionally-loaded issues. Customer engagement has reached record highs all while service representatives have been adjusting to longer hours, new technologies, and remote work.

As we head into the fourth quarter of the year, we would like to take the opportunity to provide you with an overview of some of the key new features that were recently released. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We have and continue to take into account our clients ideas, in addition to our pool of thoughts internally. Overall, we’re making sure everything you need is all in one place.

This update is all about tweaking our main work and time management features, improving their usability even more. Without further ado, here’s what we’ve done.