But for any company to build a robust structure around its IT services, ITSM service desk software needs to be developed.

Nowadays, it seems like everybody is talking about hybrid work. Companies are redesigning their work policies and contemplating the best ways to combine advantages of coming to the office and working from home. Ever since the pandemic abruptly entered our work lives, organizations realized that it’s possible to have employees working remotely. The hype around hybrid working models is real. However, not everybody is convinced that it is a good way forward.

Companies had to shut down their offices with the ongoing pandemic crisis. And remote work has suddenly come into the limelight. Looking at the ongoing situation, it seems like it is here to stay even after the pandemic ends. As more and more people prefer to work remotely rather than confine themselves in the offices. But what makes remote work successful?

ACE is a university business incubator owned by four academic institutions in Amsterdam. ACE supports early-stage businesses within science and technology founded by students, graduates, professors, and academics from these affiliated institutions. The goal is to solidify their business case, validate all the assumptions, get introduced to the relevant network, and start growing their business.

Have you established a business automation workflow? If you’re committed to running an efficient operation that fires on all cylinders, you should be embracing automation at every level of your workflow. Automation is no longer the future - it’s here now. Failing to make use of workflow automation tools will leave your business running at a disadvantage. The inefficiencies of not utilizing a business automation workflow are costing organizations 20-30% of their annual revenue.

Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed. In fact, the volume of support tickets over WhatsApp alone jumped 101 percent in 2020, according to our 2021 Customer Experience Trends Report. Customers want to interact with companies over the same channels they use with friends and family. And businesses are following suit: 53 percent of companies that launched a new channel in 2020 added messaging.

Mattermost v5.37 is generally available today and is an Extended Support Release with a nine-month support life cycle. This release includes the following new features.

We’ve heard your feedback, and are excited to announce that users of Mattermost Cloud and Mattermost Self-Managed v5.37 or later can now get early access to Collapsed Reply Threads in beta! This feature has been a top priority for our team and is the most voted feature request on our idea forum. Given this is an early access beta, we highly encourage Admins and users interested in enabling the feature to review our documentation and known issues.