Here are the new features and enhancements for the May 2020 Release of OneDesk. This release was rolled out on May 12, 2020.

The need for better and more specialized systems has been the major call for the fast-paced evolution of technology over the years. Newer hardware and software systems are constantly introduced. Hence, it is always a matter of time before older special-purpose systems are outdated and deprived of resources for support and maintenance.

In recent weeks, circumstances around the Covid-19 crisis have meant that companies have had to pivot quickly to remote working. The trouble is, many organizations didn’t have a plan in place for this change. It’s understandable that they’d want to turn to market-ready, widely available tools to collaborate quickly from anywhere, however, there’s a real danger of cobbling together your business collaboration stack using consumer-grade tools.

According to research by small business marketing platform, FiveStars, customer visits to local businesses in the U.S. and Canada dropped by 70 percent between March 8 and April 12. It doesn’t take a statistician to realize that losing that many customers in one month represents a serious blow. But not every mom and pop shop is collapsing.

A global crisis means a 9-to-5 schedule may no longer work for employees. Here are tips from Slack managers on how to best support your teams

Scoro centralizes the most important aspects of your business, and allows you to manage your team, projects, clients, and finances easily in a single solution. One of the great things about having a central platform covering different processes is that it provides a 360° overview of your prospects and customers. But what if you are using additional business applications next to Scoro, and wish to keep all that customer data together?