Freelance writer Evan Roxanna Ramzipoor is a writer based in California. She is the author of The Ventriloquists, and her writing has been featured in McSweeney’s, Salon, and others. Check out her work at erramzipoor.com. At some point, we’ve all experienced a problem with a process or strategy at work. But figuring out why the problem exists can be a daunting task. When you sit your teammates down for a discussion, emotions run high and miscommunication is common.

Do you want to hire software contractors, but don’t know where to start? You’re not alone. Research reveals that most tech firms use contract workers to meet 40 to 50 percent of their staffing needs. Whether you need to fill a skills gap or just need short-term help for a specific project, a contractor can bring many benefits to your business.

Jira is a highly adaptable and feature-rich platform, which promises to help all types of teams manage their work. There are several features and toolkits that are purpose-built for software, business, DevOps and any other iteration of IT team to plan, track and release world-class software.

Customer service plays a crucial part in guiding a business to success. You need to have well thought out customer experience goals from the inception of your business, and have a game plan on how to get it right. So, it’s very important that you pick the right customer service application based on your business’s vision and requirements. However, with a slew of applications available for customer service, how do you know which one is perfect for your team?

If you want to submit good pull requests, start with our contribution checklist. Today, that page talks about what to fork, how to style your code, how to write unit tests and where to push your code. Implicit in all of that is the need to write great code, of course! But this blog post isn’t about writing great code, it’s about making your pull request a great experience for you and your reviewers.

Remote work has become a normal practice for millions of businesses in different industries. However, the whole process can be tiresome without the appropriate approach, as the majority of workers tend to lose productivity over time. Even though many would say that they are productive from home, after some time passes, a loss of motivation and productivity inevitably occurs. Luckily, there are steps that can be taken to ensure that your remote team is going to stay motivated.

We’re excited to announce that Sell is now in the Zendesk Apps Marketplace, introducing a new line of apps to help sales teams sell more. Since 2012, the Zendesk Marketplace has powered the world of customer support. With just under 1,000 apps available for Zendesk Support and Chat, the Marketplace has allowed support organizations to extend Zendesk products to address unique business needs and ultimately enable companies to create the best customer experience possible for their customers.