👏 On this episode, we’re joined by Peter Neels, Senior Director, Customer Experience Strategist of Zendesk. 👀 Peter shares his thoughts on the integration of AI within customer service realms, emphasizing the importance of a strategic, phased approach and the enhancement of both customer and agent experiences. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Join us for an interactive training to learn the crucial steps for a successful Slack rollout! During this session, Slack customer success experts guide you through our comprehensive five-step approach, guaranteeing a successful launch that supports remote, office or hybrid work.

Discover how the most successful leaders integrate these aspects to focus on holistic output—balancing work, family, and personal goals.. We dive into the art of delegating efficiently, from setting clear communication to embracing the learning curve of occasional failures. Tune in for invaluable insights that can transform the way you manage your workload and life. Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work.