Teams | Collaboration | Customer Service | Project Management

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20 essential employee recognition survey questions to enhance workplace satisfaction and retention

Employee recognition is crucial for a business to succeed. It not only cheers people up but also fosters an appreciative culture, which increases employee retention and happiness. According to Gallup study, employees who receive excellent acknowledgment have a 20-fold higher chance of being engaged compared to those who receive bad recognition.

New Release | Comprehensive CSV Import of Work Items

In our latest release, Craft.io introduces a powerful new feature—Comprehensive CSV Import of Work Items. This update enhances the way you onboard new workspaces by significantly improving our CSV import mechanism. Key Features: We hope you enjoy Craft.io’s latest features! Jump into Craft.io and try them out for yourself.

What is Workforce Productivity and How can it be Improved?

Workforce productivity is the height of success for any organization. It refers to the efficiency of employees performing their tasks to generate desired outputs within a specific timeframe. The higher the productivity, the more work is completed, improving organizational performance and profitability.

Mastering Help Desk Management: Your Guide to Ticket Management

Help desk management plays a pivotal role in delivering exceptional customer support and driving business success. Whether you’re managing a small support team or overseeing a large-scale operation, mastering the art of help desk management is essential to achieving seamless ticket resolution, optimizing workflows, and enhancing customer satisfaction.

Part 4 - Setup a developer experience platform using Compass: Creating Scorecards

Compass is a powerful developer experience platform that sets teams up for success in the modern and dynamic world of software development. Compass facilitates a great developer experience by reducing cognitive load and promoting a healthy engineering culture, enabling software developers to do their best work. This video series provides a step-by-step guide on how to setup your developer experience platform, taking the shortest path to unlock the potential of your software delivery team.

Part 3 - Setup a developer experience platform using Compass: Assigning Ownership

Compass is a powerful developer experience platform that sets teams up for success in the modern and dynamic world of software development. Compass facilitates a great developer experience by reducing cognitive load and promoting a healthy engineering culture, enabling software developers to do their best work. This video series provides a step-by-step guide on how to setup your developer experience platform, taking the shortest path to unlock the potential of your software delivery team.

Attendance Point System: A Strategy for Managing Employee Absences

Managing employee attendance is a critical aspect of maintaining productivity and ensuring smooth operations in any organization. Frequent or unexplained absences can disrupt workflows, strain resources, and affect team morale. To address these challenges, many companies implement an attendance point system—a structured approach to tracking and managing employee absences.