Teams | Collaboration | Customer Service | Project Management

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Basecamp Beyond Business | Basecamp Office Hours

In this Basecamp Office Hours session (recorded live on January 22, 2025), Kimberly and Ashley from the 37signals team walk through some examples for using Basecamp for personal projects. They are joined by a long-time Basecamp customer who shares how he uses Basecamp to manage his family life and keep up with details for his daughter with special needs.

A manager's ultimate guide to effective succession planning

When you promote an employee, much of the focus is on what’s next. You talk through the responsibilities they’ll take on, the skills they’ll develop, and the initiatives they’ll lead. But there’s another important thing to think through: what’s left? When an employee makes a move – whether they move up or move out entirely – you end up with a blank space on your org chart. Their old responsibilities and tasks are left uncovered.

Now is the time for opinionated leadership

For years, servant leadership has dominated Silicon Valley. Leaders have been taught to listen more than they speak, empower their teams by stepping aside, and let autonomy drive innovation. This philosophy promises trust, collaboration, and empowerment. And, for a time, it worked well. But that era is over. The world has changed and today’s fast-paced, hyper-competitive environment demands something different.

The Best Work-from-Home Monitoring Software for Distributed Teams

Remote work has become the new normal for businesses worldwide, and managing distributed teams effectively is more crucial than ever. As companies continue to embrace flexible work arrangements, investing in the right work-from-home monitoring software ensures productivity, accountability, and smooth operations. In this blog, we'll explore the best tools and practices for monitoring employees working from home while maintaining trust and transparency.

Secure Collaboration Software for File Sharing and Beyond

You are working past midnight on an important project. The team was performing well – ideas were flowing, files were being exchanged, and everything was running like clockwork. Then suddenly, without any warning, your usual file-sharing software fails. A file disappears into the digital abyss, and all that effort seems to go down the drain. And things get worse when you find yourself wondering whether that file was ever really secure.

Time Management Tips for Project Managers in 2025

There is a high need for managers to implement time management tips for project managers. As someone who handles multiple projects and clients, I can understand that time is the most valuable resource. Thanks to multiple projects, stakeholder groups, and almost infinite deadlines, managing hours is more than a skill these days. It’s a compulsion.

Understanding and Improving Call Center Agent Utilization

Gain comprehensive insights into call center agent utilization - from calculating this crucial metric to understanding its importance for efficient workforce management. Learn how to set realistic utilization goals and explore how tools like TechSee, Glance, and Insightful's best monitoring software pc tools can help optimize agent utilization for improved productivity and business growth.