Employee onboarding is the process through which new employees acquire the necessary knowledge, skills, and behaviors to become effective organizational members. The importance of a well-structured onboarding process cannot be overstated, as it directly influences employee retention, engagement, and productivity.

With the rise of remote and hybrid work, many of the things that were long held dear by companies, such as cohesiveness, loyalty, and a chain of command have all started coming apart, with massive long-term ramifications. This is because the traditional ethos of internal communication, which involved memos and emails, is no longer befitting this new age, bringing forth a string of new apps and solutions to pick up the slack “pun intended!” First up, why bother with communication tools at all?

Fiedler’s Contingency Theory states that, for a leader to be effective, their leadership style must fit the situation. Using this model, you’ll identify your own leadership style, assess the situation that requires leadership, and determine whether you’re the right leader. In this piece, we further break down the theory, teach you how to apply it to become a better leader, and provide examples of the theory in action.

Liam Martin, co-founder and chief innovation officer of Time Doctor, and Michael, chief data scientist, discussed the new area of predictive workforce analytics and its ramifications for the support sector in the ‘Benchmarking helpdesk software‘ webinar. By examining information from 12,000,000 support tickets, they demonstrated how predictive analytics may completely change how businesses select and use support software. These are the main takeaways from their conversation.

In today’s very competitive job market, providing competitive pay is more crucial than ever. According to a Glassdoor survey, nearly 67% of job searchers regard income as their top priority when evaluating job offers. This brings up the topic of competitive compensation, a phrase that is frequently used but not always understood completely.

Last week, Slack’s users realized that under the company’s terms of service, their private data could be used to train artificial-intelligence models. This came as a shock: chat messages convey sensitive company data, and LLMs(large language models, the category of AI models that includes ChatGPT) are known to leak the data they are trained on.

In the dynamic landscape of managed IT services, staying ahead requires constant innovation and optimization. Managed service providers (MSPs) face the unique challenge of delivering exceptional service to a diverse client base while streamlining internal operations for maximum efficiency. This is where Enterprise Service Management (ESM) software comes into play.

In the digital age, where instant gratification is the norm, immediate responses to customer inquiries can make or break a brand's reputation. This rings especially true for software companies. Jackrabbit Technologies, an online class management software provider catering to children's activity centers, learned this firsthand. Before their partnership with TeamSupport began in 2011, Jackrabbit relied solely on emails to handle customer support.

Last week, Meta announced that it was deprecating Workplace, its all-in-one communication platform and first-ever B2B SaaS offering. Since the announcement, many companies — including Simpplr— have presented themselves as candidates to replace Workplace. Understandably, there are many businesses out there that rely on Workplace that will now be looking for an alternative platform.