Teams | Collaboration | Customer Service | Project Management

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Remote Monitoring and Management (RMM): Enhancing Management Software

Imagine a central hub accessible from anywhere with an internet connection. This is what Remote Monitoring and Management (RMM) offers, eliminating the need for physical visits and saving valuable time and resources. RMM software empowers IT professionals and Managed Service Providers (MSPs) by transforming their IT management into a centralized, automated, and secure operation, ultimately leading to improved efficiency, enhanced security, and reduced downtime..

From the CrowdStrike crisis to control: key strategies for IT resilience

Corporate reliance on technology frequently carries the risk of crisis when it fails, for whatever reason. The most recent example was Friday's global IT shutdown. An IT outage like this has serious consequences. The scale of the disruption, from grounded flights to paralyzed hospital systems and stalled retail operations, highlights the vulnerability of our digital world. It has an impact on the organizations involved, particularly their credibility and reputation.

Employee Disengagement: Signs, Causes & Solutions

An employee doesn’t become disengaged overnight. It’s a gradual detachment due to work-related issues or personal dissatisfaction. As a team leader, business owner, or HR professional, your role is pivotal in influencing employee engagement levels with timely intervention and employee-oriented solutions. In this post, we’ll show you which causes and signs of employee disengagement to look out for and how to tackle them through six actionable solutions.

10 Free Project Schedule Templates in Nifty, Excel, and Others

Busy, busy, busy! That is exactly how any project manager would describe his or her workday. But while project managers have to juggle multiple tasks and manage complex projects, it doesn’t always have to be so tiring. Using a timeline view, you can easily get a high-level understanding of your entire project, helping you mitigate any challenges, such as an impending deadline or a dependent task that may derail your upcoming schedule.

Streamlining IT Support with TeamSupport Automation

Imagine your company is at the peak of productivity, with everyone diligently working towards ambitious targets, when suddenly, disaster strikes. An essential server fails or a critical application crashes, leading to widespread panic and a significant drop in productivity. This scenario is not merely hypothetical; it is a daily reality for many businesses. Fortunately, there is a compelling solution to this ongoing issue—TeamSupport Automation.

Mattermost Copilot in action: Thread summaries, vision support, call summarization & more

As the central collaboration hub for your organization, Mattermost is full of all sorts of enriched communication data that your organization can use to work smarter and more efficiently. However, without the right tools in place, all of that conversation data can be difficult to parse, preventing organizations from unlocking the true value of that essential data. As a result, employees often deal with information overload and struggle to figure out which messages require immediate action.

24 virtual assistant websites to find skilled VAs

Most business owners hire virtual assistants to handle their administrative support, email marketing, and other non-core business activities efficiently. But with hundreds of sites offering virtual assistant services, how do you find the right one? To help you out, we’ll highlight the three key features to look for in a virtual assistant website and review the 24 best virtual assistant websites for finding skilled VAs. And as a bonus, we’ll also cover how you can monitor your VAs with ease.

How To Engage a Disengaged Employee?

Employee engagement is the key to success and growth in a fast-paced work environment. Disengaged employees will hamper the workplace’s productivity, morale, and even the business’s health. Employers or managers should understand what a disengaged employee means, the causes, and how they get re-engaged with different strategies. A new Gallup report called “State of the Global Workplace” says that 85% of employees are either not engaged or actively disengaged at work.