When it comes to your business plan, digital marketing is an integral component for any sector. A digital marketing campaign truly forms the core of your promotional efforts and can single-handedly help you establish a solid online presence. For example, it’s found that companies with a blog generate over 60% more traffic than those without one.
An essential part of the software development process, testing allows you to catch software bugs and other issues before the product is released. While this process can be time-consuming and expensive, software testing outsourcing can help you cut costs without compromising testing quality. In this article, we’ll explain what software testing outsourcing is and highlight 20 commonly outsourced testing services.
We’re excited to announce the launch of Rocket.Chat’s new Facebook Messenger App, built to improve customer service efficiency on the go-to messaging app for over 1.3 billion worldwide users. The 2.0 version of the app is a more robust integration with new features that the 1.0 version didn’t offer, such as message automation and customization. This will enable Rocket.Chat users to streamline their customer service efforts while building an exceptional customer experience.
In a recent article, we wrote about the disadvantages of traditional time tracking using paper or Excel timesheets. They come with many challenges, including: To solve these challenges, we set out to build Buddy Punch — a timesheet app that helps you: In this post, we’ll detail what makes Buddy Punch a great timesheet software for employees, including a breakdown of our key features and user reviews.
Customer service management can make or break the growth of your organization. If you're failing to deliver incredible customer experiences that prioritize clear communication, your organization is vulnerable to low customer retention rates. According to Gartner, more than two-thirds of businesses are now competing primarily on the basis of customer experience. This is up from only 36% in 2010. Customer experience is critical to your organization's future success. If you're delivering exceptional customer experiences that result in high levels of customer satisfaction, this will naturally drive up your customer retention rate. You can only deliver incredible experiences with the right customer service management tools in place.
The secret to the success of your e-commerce business lies in improving the experience you deliver to every customer. And the best way to do that is by creating a seamless digital experience across each touchpoint. If tweaking your e-commerce experience sounds like uncharted territory, fret not. This resource will help you understand the fundamentals of e-commerce experience, and enable you to step up your game with some actionable tips.
One of the most important things to understand about the data that your business is creating is that you're talking about so much more than just a collection of files sitting on a hard drive somewhere. Contained within that data is the context and insight you need to not only understand how far your organization has come, but also to better predict where it might be headed.
