Teams | Collaboration | Customer Service | Project Management

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Teams V2 Synthetics and Real-User Monitoring Support

With the release of Microsoft Teams 2.0 and the Classic Teams client nearing its EOL (end of life), we were eager to explore the changes that Teams 2.0 brought about. Today we will look into the new features and architecture of Teams 2.0 as well as provide insight into the changes and improvements to the CloudReady Teams Messaging and Teams AV sensors.

10 Best Construction CRM Software Reviewed for 2024

The construction industry is moving from strength to strength. Among the trends that are emerging in 2024 is the way that technology, including construction management software, is enhancing project efficiency and accuracy. This is where construction CRM software comes in. After all, the industry thrives on strong client relationships and meticulous project management. Traditional methods can make tracking leads, proposals, and project details a nightmare.

What is User Activity Monitoring (UAM)?

In our ever-evolving cybersecurity landscape organizations must keep a watchful eye on user activity to ensure critical assets are protected against a potential insider threat. This practice, known as user activity monitoring (UAM), involves tracking and recording what users do on devices, networks, and applications. UAM serves a dual purpose: Improving security and understanding end-user behavior.

Collaborative cloud architecture diagrams: what they are and how to master them

Companies are investing big in cloud infrastructure worldwide, with no signs of a slowdown on the horizon. We’re talking an eye-popping $1.35 trillion worth of spend being driven toward cloud services by 2027. That’s no wonder, given that 89% of organizations recently surveyed in Flexera’s 2024 State of the Cloud report say they’ve already adopted a multi-cloud strategy. Cloud is the backbone of many modern organizations.

How to build your critical thinking skills in 7 steps (with examples)

Critical thinking is, well, critical. By building these skills, you improve your ability to analyze information and come to the best decision possible. In this article, we cover the basics of critical thinking, as well as the seven steps you can use to implement the full critical thinking process. Critical thinking comes from asking the right questions to come to the best conclusion possible.

BPO vs KPO: 10 Differences That You Must Know

BPO vs KPO: Outsourcing business services is a well-established technique among many established corporations. Often, small businesses don’t have enough resources to build an in-house team. They opt for outsourcing, be it knowledge process outsourcing (KPO), which involves delegating high-level tasks demanding specialized expertise or problem-solving to external organizations, or BPO call centers, which manage client queries.

Securly Pass: eHall Pass Management Software

In the dynamic environment of modern K-12 schools, the traditional paper-based hall pass system is becoming increasingly outdated. These systems often fail to meet the evolving needs of schools, leading to challenges in student accountability, safety, and instructional time management. Enter Securly Pass, an innovative ehallpass system designed specifically for K-12 schools. This comprehensive solution aims to improve student accountability, increase safety, and maximize instructional time.

Importance of Data Privacy - Effective Solutions for IT Teams

Around 90% of organizations expressed concerns about growing internal data threats in 2024. Among them, 53% of organizations struggle to detect and eliminate data risks while 37% of organizations face difficulties in predicting and preventing internal data breaches than external data attacks. The rise in unvalidated data exposure has almost doubled since 2019 hinting at an urgent need to control malicious insiders and ensure information security.

Mastering Project Cost Management: A Step-by-Step Guide

It’s easy to get behind on managing project costs amid all your other day-to-day responsibilities, especially if you have a lot of projects going at the same time. But if you don’t have a handle on cost management, you’ll likely experience overservicing, delivery delays, and less profitable projects. Why? Without a proactive cost management approach, project budgets, time logs, and margins soon become inaccurate.