Teams | Collaboration | Customer Service | Project Management

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Introducing the world's most complete CX solution for the AI era

Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use solution to the legacy world of expensive call centre technology. Nearly two decades later, we’re here to disrupt the industry once again – this time with AI.

91% of remote companies are now embracing hybrid working

In the wake of the epidemic, the nature of labor has changed dramatically. Once uncommon, remote work is now commonplace for many knowledge workers. A recent Towergate Health & Protection survey indicates that 91% of businesses with workers who are capable of working remotely currently provide some kind of hybrid work arrangement. This adjustment takes into account both the changing preferences of the workforce and the flexibility required by the situation.

ESS 24.04 is the new LTS release

We're thrilled to announce the latest long-term support (LTS) release of Element Server Suite. This release represents a significant leap forward, especially for some of our larger customers who are using our previous LTS release of ESS which came out in October last year. This release focuses on enhanced reliability, new features, crucial bug fixes and improved security measures. Let's delve into the highlights brought to the table in this version.

School Automation: 10 Processes You Can Automate

School automation is the secret component of robust administration in 2024. ‍ In my two decades of experience as a senior business executive and consultant working with global organizations of all sizes, I've witnessed firsthand the transformative power of automation across various sectors. Education, in particular, has undergone significant changes with the adoption of automation, revolutionizing administrative processes, and enhancing operational efficiency within schools. ‍

Unlocking Creativity in Miro: Your Ultimate Guide to Content Creation

Dive into the world of content creation with Miro and unleash your creative potential! This comprehensive tutorial is designed to guide you through the exciting process of developing, organizing, and visualizing content in Miro. Whether you're brainstorming ideas, planning projects, or crafting visual stories, this video will elevate your content creation process to new heights.

38% of Agencies Would Spend More $$ On This...

Where would you spend an extra $10,000 a month if you suddenly had that extra cash to invest in your agency? No strings attached--available today--where would you use that sudden infusion of capital? That's the 1st of our Fast Five questions you've likely heard us ask before on every episode of this show. Last week we had the chance to ask this same question to more than 20 agency owners and their team members while several members of the Teamwork.com team descended on Boston for INBOUND 23.

4 Confluence add-ons to take your team's collaboration to the next level

As a Confluence user, you know the power of collaboration. Sharing information, ideas, and projects creates a work environment where everyone can contribute to the greater whole. And more and more people are concerned with creating collaborative work environments. As the Harvard Business Review put it, “Collaboration is taking over the workplace.” We’ve built Confluence to be the place for your team’s work, documents, and ideas, so that everyone can be on the same page.

A picture is worth a thousand words: diagram add-ons for Confluence

Memos, post-its, endless meetings: these are a few of the ways you can slow down team productivity. You’re often much better off communicating ideas quickly and simply with diagrams. There are several great Confluence add-ons that help you easily create beautiful diagrams, including Confluence Diagramming by Creately, Gliffy, and Graphviz — that are intuitive, fast, and smart. They take care of creating and embedding simple, easy-to-use diagrams, so you can focus on what matters to you.

Social media audit: Free template, checklists, and examples

Social media audits are an easy way to keep track of your social media accounts. Generally, it’s best to review your accounts quarterly; however, you can choose a frequency that best fits your company’s goals. Below, get the seven key steps to complete a social media audit, plus a free template to keep all of the information in one place. Social media is the place to market your business and reach your customers far and wide.