With the gradual increase in competition, companies are now mainly focused on improving employee productivity and performance to achieve their desired results. The workforce plays the most crucial role in the upliftment of the performance of an overall company. So, employee performance management can ultimately result in extraordinary outcomes in the long run. With that said, let us know about the top 10 ways to improve workforce performance.

TeamSupport is excited to announce the launch of its newest release, Status Approval Workflow—the first release in a series of workflow options that will be available in TeamSupport in the coming year. TeamSupport currently allows any user within an organization to update the status of a ticket, but in some cases, these actions need to be signed off or approved by a specific team member.

Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use solution to the legacy world of expensive call centre technology. Nearly two decades later, we’re here to disrupt the industry once again – this time with AI.

Although distractions are constant in the high-speed world of BPO management, it is critical to uphold an effort on the big picture. Using clever strategies and tools like employee monitoring software and time tracking Software, BPO managers can overcome distractions and help their groups achieve the best performance.

A recent survey conducted by Randstad highlighted the relevance of work-from-home arrangements in attracting Gen Z workers. The findings indicate a substantial shift in the expectations placed on employees in the workplace. Preferences for working remotely have expanded beyond the younger generation to include a wider range of age groups.

Welcome to Vivantio’s guide on API integration, where we will uncover the essentials of this powerful technology and how it can transform the way you automate your business processes, streamline your enterprise workflows, and enhance productivity. The seamless exchange of data and functionality between software applications and systems is paramount for efficient operations. This is where API integration and API management plays a pivotal role.

We're thrilled to announce the latest long-term support (LTS) release of Element Server Suite. This release represents a significant leap forward, especially for some of our larger customers who are using our previous LTS release of ESS which came out in October last year. This release focuses on enhanced reliability, new features, crucial bug fixes and improved security measures. Let's delve into the highlights brought to the table in this version.

In the wake of the epidemic, the nature of labor has changed dramatically. Once uncommon, remote work is now commonplace for many knowledge workers. A recent Towergate Health & Protection survey indicates that 91% of businesses with workers who are capable of working remotely currently provide some kind of hybrid work arrangement. This adjustment takes into account both the changing preferences of the workforce and the flexibility required by the situation.