Teams | Collaboration | Customer Service | Project Management

%term

Improve Productivity Through Employee Engagement and Monitoring | Workstatus

Improving productivity within your workforce is crucial for the success of your business. By enhancing employee engagement and implementing effective monitoring strategies, you can achieve significant gains in efficiency and output. Here's how Workstatus can help: Enhanced Employee Engagement: Workstatus provides tools and solutions designed to boost employee engagement. By embracing a positive work environment and encouraging open communication, employees are more motivated to perform at their best.

7 cutting-edge tools for financial advisors

Financial professionals rely on financial planning tools and software to work efficiently and accurately. Some of these tools are as old as the PC itself, while a new generation of financial services tools is also competing for your attention. But with so many of these tools offering wide-ranging, overlapping feature sets, choosing the right mix of tools is a time-consuming process for investment advisors.

How to set up monday.com reports and alerts in Slack

If your team uses both monday.com and Slack then it’s likely you’ve tried their native integration for managing activity between the two channels. But what about reporting on the overall performance of your team with data from monday.com? When working on goals that extend further than individual tasks it can be helpful to have a holistic view of monday.com activity in a report.

Best customer service software for 2024 | Zendesk

🏆 Want to know what the best customer service software for 2024 and beyond is? Watch the video to learn about customer service solutions, apps, tools, and integrations. 🥇 Best customer support software and integrations to pair with it: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Mastering Remote Work: How to Track Productivity of an Employee Working from Home

For companies operating under remote or hybrid systems, one of the main issues is how to track the productivity of an employee working from home. This guide lists essential strategies for managing remote employee productivity. It also introduces top tools for productivity tracking that offer unique features to suit various organizational needs.

OneDesk - Invoicing for Prepaid Hours

Also called a block of hours or prepayment invoice. Learn how to invoice your clients for prepaid hours in OneDesk. OneDesk combines Help Desk, Project Management, and Professional Services software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

12 tips for effective communication in the workplace

Effective communication transcends simple information exchanges. Understanding the emotions and motives behind the given information is essential. In addition to successfully conveying messages, it's important to actively listen and fully understand the conversation, making the speaker feel heard and understood. Today, we’re in almost constant contact with our coworkers.

7 Call Center Innovative Ideas #callcenter #shortvideo #bpo #bpoindustry #callcentertips

Are you searching for ways to attract clients to your virtual call center? You’re certainly not alone. Many businesses are shifting to virtual call centers to tap into their numerous benefits. However, attracting clients can pose a challenge without strategically approaching it. When securing clients for your virtual call center, you can implement several proven strategies to kickstart your business and ensure its success with Call Center Innovative Ideas.

Is It Legal for Your Employer to Cut YourPay? Understanding Your Rights and Employers' Restrictions

The terms of an employee’s compensation are typically outlined in a contractual agreement at the start of employment. This contract serves as a binding document between the employer and the employee, detailing the pay rate, job responsibilities, and other employment conditions. It’s crucial for employees to understand that any reduction in pay requires a modification of the original contract, which typically necessitates mutual consent.

How our monday.com TV dashboard improved team performance

Adam Martoccia, eSupport Manager at Morris-Jenkins tells us how surfacing key information from monday.com and Google Sheets on TV dashboards had a positive impact on their contact center performance. At Morris-Jenkins, they believe in empowering their people with data. Adam realized his Digital Support Team would perform better if they had visibility and awareness of their KPIs, so he started looking into TV dashboards as a potential solution.