The conflict between privacy rights and state access to information has become a focal point of legal and ethical arguments in an era when data is important. The Clarifying Lawful Overseas Use of Data, or CLOUD Act, a law with far-reaching repercussions for persons and organizations, is a crucial factor in this ongoing debate. This law changes the game for how data is handled across borders, impacting our privacy and cybersecurity.
It’s crunch time for marketing teams, with 75% of CMOs facing pressure to do more with less. But in the quest to drive revenue, a great marketing plan isn’t always enough—it’s how you implement it that matters. In this article, learn how leaders can put their annual plans into action and ensure every campaign is set up to drive revenue growth, without wasting valuable time and money in the process.
“It’s the most wonderful time of the year” doesn’t always ring true for customer service or support teams. Though some industries might slow down during the month of December, others get more hectic and tensions can run high. Ever wonder what to say to diffuse the situation when a customer is ranting and raving about a problem that’s difficult to solve? Here are five pro tips from customer service veterans.
Have you ever wondered how successful businesses keep their operations running smoothly around the clock? The answer lies in the “Swing Shifts” technique. Ever-increasing demands for flexibility and continuous services have led to a rise in unconventional work schedules. A staggering 15 million Americans navigate through evening shifts, night shifts, rotating shifts, or the intriguing world of swing shift hours.
Unlock the potential of the Quiet Protocol in your remote teams. This article dives into Leslie Perlow's innovative approach, Discover how applying these methods with activity tracking software like Insightful can lead to a dramatic 65% boost in workplace productivity and focused efficiency.
Much of what IT service desks “do” in terms of IT support has been industry best practice for decades. For example, the tier-based approach to ticket handling – where a ticket starts with Level 1 support staff before progressing to Level 2 and potentially Levels 3 and 4 when an immediate fix isn’t available. Your organisation might still be using this approach. After all, it has long worked well in reducing fix times and delivering better employee experiences.
HR tools are like helpful gadgets for businesses to manage their employees easily. They’re computer programs that make handling things like hiring new people, managing who’s on vacation, and paying salaries much more straightforward than doing it all by hand. These tools are essential because doing HR tasks manually takes time and can be tiring. So, having software to handle these jobs is useful for managers. Businesses pick these tools based on what they need.
