Discover the top strategies and tools for creating a collaborative environment in today's in-office, remote, and hybrid workspaces.

For customer support teams, real time data can be a total game changer, as our recent post outlined. Unlike periodic reports Zendesk Explore, or business intelligence tools, real time dashboards have the power to let your team take meaningful, timely action on data that’s seconds or minutes old, rather than days or even weeks old. This can be transformative, speeding up response times, motivating your agents, improving service levels, and reducing day-to-day workload for managers.

Work is evolving. HR is evolving. Employee demands are evolving. In a world of work where nothing seems static, everything is new, and everyone is exhausted, HR technology can feel like one too many plates to keep spinning. That could explain why the data around HR tech says that practitioners are adopting an attitude of “don’t fix what isn’t broken” while the gap widens between capability and expectation. Let’s explain what we mean.

Are there times when you feel like your Customer Service team is under appreciated for the work you do? Perhaps your team members have spoken openly about not getting the credit they deserve. Sadly, it’s not uncommon for Customer Service teams to feel like they’re working extremely hard without getting the same recognition that others parts of the business do. *Cough cough* Sales. *Cough cough* Marketing. *Cough*. On one level, you could write it off as paranoia.

Incident management best practices is the backbone of a seamless IT support operation, but it’s not just about resolving issues – it’s about doing it efficiently and effectively. In this article, we’ll walk you through essential incident management best practices, offering valuable insights and real-world examples.

Digital public services are becoming a reality for citizens in many different countries. To harness the power of digitization, governments across the world are on a spree to leverage digital tools and virtual platforms to automate the delivery of public services. For instance, the European Commission has set 2030 as the target to achieve complete digitalization of key public services.

Dive into the significance of human vulnerabilities in cybersecurity. Discover how user errors, remote work, and Shadow IT amplify risks, and explore employee monitoring solutions for comprehensive protection.