At the basis of workflow automation lies a simple premise: employees don’t need to do repetitive tasks manually. And there’s a reason for that: 57% of IT leaders say that automation technology saves 10-50% on the business costs associated with manual processing. The scope of possibilities offered by automation is wide and can be tailored to many different areas of practice.

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To run a contact center that’s both efficient and cost-effective, you need to align people, processes, and resources with the company’s key business objectives. Workforce management (WFM) is crucial for the success of any call center. But building out a WFM function is often easier said than done, especially without the right tools or frameworks.

Construction business management requires different types of software. It may require software for project management, field service management, scheduling, estimating, bidding, accounting, fleet equipment management, customer relationship management, and so on. The magnitude of construction business software is vast. At the same time, it is also true that no single software can complete or automate all the tasks required by any construction company.