Teams | Collaboration | Customer Service | Project Management

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Key Features Of Application Usage Monitoring Software

Employees’ productivity and efficiency let you determine your business’s success. Often, low productivity, conflicts between employees and HR, and payroll errors adversely affect the revenue of a business. Today, most businesses rely on applications for everyday operations. However, the outcome of your business depends on how your employees use the applications. If your employees do not make the best use of time, it will affect the business ROI.

Use Service Desk Gamification to Boost Agents' Productivity

Gamifying your service desk is a clever way to encourage agents to stay motivated and excited about their job, take on challenges, learn new skills, thrive through complex tasks, and discover new working methods. Gamification in IT consists of taking elements from game designs and applying them to make a task or job more interesting by adding some fun activities or elements.

How to Deal With Unproductive Employees: Top 11 Parameters

Dealing with unproductive employees is like solving a complex puzzle, requiring patience, strategic thinking, and the right pieces to fall into place. It not only affects individual performance but can also significantly impact the morale and overall productivity of the entire team. Nearly 79% of companies don’t have a productivity tracking system to distinguish their productive and unproductive employees.

The ultimate guide to crafting a powerful digital marketing contract

How hard have you worked to make your digital marketing agency a success? You probably need a nap now just thinking about it. But don’t shut your eyes yet, because we need to talk about digital marketing contracts — a key element of agency success. No matter how hard you work, a weak marketing services agreement can tank your efforts, erode your profit margins, and even threaten your agency’s long-term viability.

Top 7 Field Service Management Software in 2023

If you run a field service business, you should already know how hard it is to retain customers, improve internal operations, and make more money at the same time. Managing a field service business comes with its own set of difficulties in the busy and changing world. Organizations have to deal with not only complicated logistics and teamwork, but also the high pressures of a very competitive industry. That's where field service management software enters the scene.

Stop (Only) Sending Password Reset Emails

You’ve got to stop sending password reset emails. Everyone does it and it’s not cool anymore. Many of your users don’t want to log into their email or open the mail app just to get access to a code that they have to manually copy and paste into your app — it’s a waste of time. Most phones support autofilling codes sent via SMS, which might make SMS the preferred channel for these users. However, you also can’t assume that this is how everyone will behave.

10 Benefits of Adopting a Cloud Data Warehouse for Enhanced Workplace Efficiency

With the evolution in Big Data and analytics, including the advent of cloud data warehouses, there is still beneficial information as to why Data Warehouse, including cloud data warehouses, is still a choice for many organizations that are introducing it to their IT architecture and infrastructure. The business size doesn't matter when it plays a key role in decision-making and business Intelligence.

The ultimate guide to facilitating hybrid PI planning

Tens of thousands of organisations today use PI planning as a way to align their Agile delivery teams and stakeholders to a shared mission and vision. These large-scale, multi-day, collaborative planning events help enterprises to align strategy and execution, plan a continuous flow of value to the customer on a regular and predictable cadence, identify dependencies, foster cross-team collaboration, and ensure that the planning is done by those that do the work.