Discover how to take your call center to the next level. This guide delves into strategies for improving operational efficiency and customer satisfaction, highlighting the role of real-time monitoring, automated time tracking, task management, and performance analytics. Learn how Insightful can be an invaluable tool for your call center.

Explore the top 10 virtual team management tools for team games in 2023. Learn how these innovative solutions promote engagement, productivity, and connection in remote teams. Plus, understand how Insightful's cutting-edge features foster a healthy competitive environment in the digital workspace.

Are you tired of the 9-5 grind? Don’t we all want to balance our work and home life better? From employees to employers, work-life balance has become an increasingly important aspect of professional lives. Due to such demand, organizations have explored different work schedules to accommodate everyone’s needs and preferences.

In recent years, the culture of contemporary workplaces has evolved. Employees now have more authority and ownership over how and where they work, but they have also become increasingly disconnected from the workplace—and that disengagement comes at a cost.

Employee monitoring is the process of tracking team members’ attendance and activity while they’re on the clock. Whether you oversee a remote, hybrid, or field team, you need a reliable system to gather data, such as: Monitoring teams manually requires a lot of time and oversight. However, with the right employee tracking tools, you can measure team performance automatically so everyone works more efficiently.