Teams | Collaboration | Customer Service | Project Management

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Navigating Tomorrow: Derek Gallimore's Forecast for the BPO Industry

Dive into the future with BPO titan Derek Gallimore, founder, and CEO of Outsource Accelerator, as he navigates the evolution of the business process outsourcing industry. Derek leverages his decades of experience to predict the path forward, highlighting emerging trends, transformative technologies, and the global forces reshaping the BPO landscape. Don't miss this opportunity to learn from a master and equip your business for the challenges and opportunities on the horizon.

Decoding the BPO Landscape: Derek Gallimore Unveils Mid-Scale Innovators

In this illuminating episode of the Future Workforce Podcast, Derek Gallimore takes us on an engaging exploration into the mid-scale BPO sector. Join him as he sheds light on the key players and innovative forces shaping this dynamic industry. Get ready to dive deep into insights, trends, and inspiring stories that will challenge your perceptions and expand your understanding of the outsourcing world.

What Are Different Types Of Work Schedules For Your Team

Are you tired of the 9-5 grind? Don’t we all want to balance our work and home life better? From employees to employers, work-life balance has become an increasingly important aspect of professional lives. Due to such demand, organizations have explored different work schedules to accommodate everyone’s needs and preferences.

Derek Gallimore discusses optimal profit margins for BPOs

Derek Gallimore shares his insights and experiences, breaking down the numbers for optimal profit margins to ensure efficient and effective BPO operations. Whether you're a business owner looking to outsource or simply interested in the dynamics of BPO, this episode is a wealth of knowledge. Don't miss out on these valuable insights that could reshape your approach to business! Tune in, and let's redefine the future of work together.

Top 8 change management models: a comparison guide

With how fast industries move, technologies advance and current events shift, organisational change is now a normal part of doing business. But change is rarely easy. And the bigger and more complex a business is, the more challenging it is to implement change effectively. Yet the ability to incorporate necessary changes into how you do business plays a direct role in long-term success.

Welcome to Showcase: where we shine a light on the intelligent heart of customer experience

Customer experience is now shaping the way companies across the world do business. We’ve seen companies thrive based on their ability to listen to their customers’ needs and keep up with the latest trends. The latest developments in artificial intelligence (AI) provide a bounty of opportunities and possibilities for businesses to rise to the challenge, and deliver seamless, personalised, and immersive experiences for their consumers.

Sending Password Reset Notifications from Your Laravel PHP Framework

Resetting passwords is a critical way to make your app accessible to users, but setting up email notifications for password resets from scratch can be tedious and error-prone. While Laravel does support password reset email templates, Laravel emails can be unreliable and prone to being caught in spam filters, and the default email templates are not particularly customizable. It might also be desirable to set up a backup channel like SMS or a backup email provider in case the primary fails.

Community tip: how to set a reminder on a ticket

It’s great to be able to put a ticket on hold but I’m sure you’ve suffered when tickets have stayed like that for too long. Sure, you could create an automation to change the state back to being open after X amount of days but life is never as simple as there being a constant value for X. And perhaps you don’t want to actually change the status – you just want to be reminded that the ticket is there.

Timeblocking

Do you ever feel like you’re always running behind schedule? That there’s never enough time in the day to get everything done? If so, you’re not alone. Due to this, over the years, scientists, entrepreneurs, and people, in general, have been on the quest to hack time and find the best time management strategies. We are getting tired of the infamous to do list! One of these hacks is time blocking! Don’t you know what it is?