Discover how to take your call center to the next level. This guide delves into strategies for improving operational efficiency and customer satisfaction, highlighting the role of real-time monitoring, automated time tracking, task management, and performance analytics. Learn how Insightful can be an invaluable tool for your call center.

It’s great to be able to put a ticket on hold but I’m sure you’ve suffered when tickets have stayed like that for too long. Sure, you could create an automation to change the state back to being open after X amount of days but life is never as simple as there being a constant value for X. And perhaps you don’t want to actually change the status – you just want to be reminded that the ticket is there.

Have you ever thought about the future of work in the post-COVID world? Three years after the pandemic disrupted our work lives, many employees are returning to in-person work… but a lot of them have chosen not to. According to a survey by career site Monster, two thirds of workers said they would consider quitting if forced to return to the office full-time. And that speaks volumes about how the work culture has evolved from the pre-pandemic 9 to 5.

In recent years, the culture of contemporary workplaces has evolved. Employees now have more authority and ownership over how and where they work, but they have also become increasingly disconnected from the workplace—and that disengagement comes at a cost.

Project management is an important aspect when it comes to business performance and success. It becomes even more critical as businesses expand to a global scale. As businesses expand beyond borders, different challenges come into play. And that’s where global project management comes into play! Businesses have to deal with differences in culture, language, and time zones in a global context, not forgetting managing a dispersed team.

Yesterday’s Microsoft 365 Suite-wide outages, led to continual faults for Outlook on the web on Tuesday, June 6th. When the outages pile up, it becomes difficult to tell when one starts and the other ends. The latest: Can’t access Outlook on the web and other Microsoft services and features The prior day incidents began with EX571516: Some users are unable to access Outlook on the web, and may experience issues with other Exchange Online services.

Tracking employee attendance and absenteeism can be a challenging and awkward task. It’s one that can make employees feel like they’re under intense scrutiny, for all the wrong reasons. It is, however, central to running an efficient and transparent business. That’s why it needs to be done right. You want to nurture a culture of honesty amongst all employees, not one of mistrust, micromanaging, and suspicion.