Teams | Collaboration | Customer Service | Project Management

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What is the Agile Manifesto? A Complete Guide

One of the more popular methods in today’s software development life cycle is the Agile methodology. It is widely popular because its project management approach prioritizes customer satisfaction and flexibility in response to change. It also values individuals and interactions over processes, tools, and working software over comprehensive documentation. And with these principles, the Agile manifesto was born.

GovTalk: Navigating 2023's Trends and Challenges

Executive Order to improve the Nation’s Cybersecurity, Zero Trust Initiatives, DoD Digital, and Software Modernization Strategies, are all pushing digitization and security to the top of government project schedules. Gartner predicts that worldwide government IT spending will grow 6.8% in 2023. 🚀 Government organizations are being challenged to upgrade their internal processes in order to deploy innovative new services and enable more effective collaboration, while fully protecting all users' privacy, data, and communications.

CX Personalization: The Key to Outstanding Customer Relations

Customer experience (CX) personalization is vital in ensuring that each client gets the service that meets their individual needs. This involves the ethical collection of necessary information, the use of this information to break up the market into segments based on what “value” means to them, and the implementation of plans and tools to bring that value to as many customers as possible.

Agency Survival Guide: Tips for Cutting Costs and Growing Stronger

Times are tough for businesses of all sizes, but agencies have an especially difficult time when it comes to cutting costs. To stay afloat and grow stronger during unstable economic times, agencies need to be creative and strategic in their cost-cutting measures. In this blog post, we will discuss simple ways that agencies can reduce their operating costs without sacrificing quality or service. Let’s get started!

Zendesk + Shopify: An eCommerce match made in heaven

Hear firsthand how eCommerce champions, Pair Eyewear and LuxDeco, balance hyper-growth with quality service using Zendesk + Shopify in harmony. In this video, we walk you through how you can execute best-in-class, customer-first experience by leveraging key metrics, core Zendesk capabilities, and foundational integrations.