Providing the best IT support is crucial to improve customer and employee experience, as well as optimizing your help desk agents' time to make the most out of the resources your organization has. The foundation of this is to implement the five levels of IT support. Wait, how come there are five of them?

Are you one of those people who make daily lists, but never actually stick to them? We’ve all been there. It can be hard to stay motivated and get things done when your to-do list keeps growing instead of shrinking. Luckily, creating a daily list that you actually track is not as hard as it might seem. With just a few simple tips and tricks, you can become an expert list maker in no time!

Do you know that employee engagement is crucial to the success of any business, regardless of whether it operates out of a traditional office space or remotely? In fact, according to Gallup’s “State of the American Workplace” report, engaged employees are more productive and profitable for their organizations. So how can businesses improve employee engagement in the modern remote work environment? Check out our tips below!

Paid time off (PTO) is an important part of any employee’s compensation and benefits package. But, for many employees—especially new hires—it can be confusing to figure out exactly how it works. Do you have to track hours? How do you use your PTO? What happens when you don’t use all of it? In this blog post, we’ll answer these questions and share a few tips on how to effectively plan your PTO.

ChatGPT took the world by storm at the end of January and revolutionized the use of Artificial Intelligence (AI) for creating content. But what is ChatGPT exactly? In a nutshell, it’s a conversational AI model developed by OpenAI, an AI research lab based on natural language processing (NLP) and deep learning. It is designed to provide users with an easy and intuitive way to interact with an AI system in natural language. Keep reading to discover what it can do, how it works, and how to use it.

Need to create a new client website? We’ve got your back! First up, you’re going to want to check out our website project template. This template is designed specifically for website projects — and as such, it’s laid out to take you and your team through each step of the process. You can take a look at it here. Now that you have your project arranged, how do you go about actually developing your client’s website?

Identify areas for improvement for your project management strategy in 2023.