Teams | Collaboration | Customer Service | Project Management

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Everything You Need To Know About Creativity In Planning

Creativity is a crucial element in the planning process. Without it, your plans may lack originality, freshness, and appeal. However, with a bit of creativity, you can infuse your goals with new ideas and perspectives that will make them more exciting and engaging. Creatives are often cited as critical ingredients in succession planning. In this article, we’ll explore the role creativity plays in effective planning and offer some tips for how to tap into your creative potential.

Introducing Atlassian Together | Atlassian

To make it easy for customers to benefit from the power of all of Atlassian’s Work Management products, today we are announcing Atlassian Together. Atlassian Together is a single subscription to our work management products – Trello, Confluence, Atlas, and Jira Work Management. It also includes Access, an enterprise-grade identity and access management solution that connects Atlassian products to third-party identity providers.

OneDesk - Ticket & Task Templates & Internal Forms

Learn how to create and configure multiple internal forms to create new tickets or tasks. Each form can have defaults values enabling you to configure templates for quick creation. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

How banks and financial institutions can improve customer retention and engagement

Financial Services is undergoing a major digital transformation. Technological advances are changing the very core of the business - making transactions and related processes automated. With automated and digitalized services, banks and other financial organizations are looking for effective ways to retain old and attract new customers. Research suggests that FinServ organizations will be able to differentiate themselves from others with the quality of customer service.

Leading Causes of Employee Turnover and Ways to Reduce It

According to Gartner, a staggering “91% of HR Leaders are concerned about employee turnover in the immediate future.” With recent changes to the labor market — we’re looking at you Covid-19 and The Great Resignation — this statistic isn’t surprising. What’s more surprising is that employee retention isn’t as tough to improve as you might think.

Understanding OKRs for project management

OKRs can be a powerful tool in an organization’s arsenal for creating alignment, focusing on outcomes instead of just effort or task completions, and surfacing the right operational priorities. They’re just as powerful within departments and teams, and it’s in this latter area that project managers often start to get involved in the OKR process. But what about using OKRs within the project management discipline?

What is Horizontal Communication and How to Implement it in the Workplace?

Technological advancement is growing exponentially. Every day, there is something new that helps businesses reach their potential, and opens up many new opportunities for them. Innovative solutions play a positive role in creating new jobs and motivate employees to develop their skills. It’s no secret that improving skills and developing them helps professionals move up the career ladder. Sharpened skills add value to employees and make them desirable candidates for positions.

Case Study: Improving NPS Indicators with Audit-Ready Processes for Lending Institution

With 40,000 clients, EfectivoSí is a leading financial company in Argentina focused on satisfying the needs of the unbanked sector of the population. Due to the nature of the financial business, it faces great challenges in the management of services and technology. The financial industry holds particularly rigorous policies and regulations defined by the Central Bank.

M-Files' Head of Design Walks you Through our UX Refresh

At M-Files, we are actively investing in the user experience and want to keep continuously improving our products. This investment will lead us to launch several small and big updates during this year. We are also making changes to the way we focus on end-user needs, as we want to make M-Files a product that is not only highly functional and secure but also a pleasure to use.