Chatbots offer exactly what customers expect from a brand in 2022: instant, convenient and effortless interactions. But the truth is that no matter how intelligent your bot is, there will always be situations when a human takeover is necessary—or at least highly advantageous to reach the best outcome. A seamless hand-off between bots and live agents creates messaging interactions customers love.

In OneDesk, your resource management tools, such as the workload view, make use of the user’s availability. User availability is calculated based on their working hours and the amount of work assigned to them. The user calendar is a view that is available for each user of your organization. The user calendar allows you to set a user’s individual working hours, create vacation events, and view an individual’s planned and actual work.

In today's IT industry, customer experience is often lauded as essential to a company's success. But what about the employees? They're actually interfacing with customers daily, so their experience is just as significant – if not more so. That's why enterprises are looking to build out digital employee experience programs, according to HappySignals’s latest report.

According to Gallup, the U.S. employee engagement slump continues. The ratio of engaged to actively disengaged employees has been falling consistently since 2019, hitting a recent low in 2022 of just 1.9 to 1. For every 19 engaged employees who are out there giving a company their all, another 10 are actively working to undermine those efforts. On the surface, it might sound like the balance is in favor of engagement. After all, there are almost two engaged employees for every disengaged one.

Financial services are an industry in transition. Digitization touches almost every aspect of business, and the impact of digital technologies will only increase in the upcoming years. With changes in technology, the very core of finance - like transactions and related processes - is changing. This impacts other areas of business, too. Customers are expecting better digital services, meaning that the way teams collaborate also needs to transform and digitize.

Remote working has become increasingly popular in recent years for several reasons as it saves you on transportation costs and gives you the flexibility to work from anywhere in the world. However, you must first decide which countries can offer the best remote working environments before you can work from another country. This blog post will highlight the top 10 countries to work remotely.

In an era ruled by superior customer experiences and businesses converging towards being more customer-focused, digital transformation is a priority for all top business leaders. But not all digital transformation efforts yield successful outcomes. Organizations don’t always see the expected results immediately and often lose the stamina to witness the sustained impact of digital transformation. At times, these digital adoption projects are even halted due to specific challenges along the way.

Payroll management is not an easy task, as many companies state it as a very tedious and time-consuming job. And when done manually, it holds a lot of errors during payroll. The payroll processing consists of employee salaries, bonuses, and deductions.

Depending on the size and importance of the project, the project manager must systematically present project management report on its implementation to interested parties – colleagues, clients, and investors. What are the reports for? Thanks to them, it is possible to quickly and objectively assess the state of work execution, and reschedule certain points related to the project budget, work deadlines, etc.