Did you know we drink 517 million cups of coffee every day in the U.S.? Those 3.1 cups per person add up to one whopper of an industry. And it’s no surprise who’s at the top of the coffee game: Starbucks. But there’s an alternate timeline out there with no pumpkin spice lattes. One where CEO Howard Schultz didn’t return to the helm in 2008 to turn the company around in the wake of store closings, widespread layoffs, and a significant drop in share price. How did he do it?

Let's start this article with a short story. The story is about a dreamer, a passionate enthusiastic man having smart qualities to accomplish his goal. Having all his positivity in the workplace with a handsome, desired job, he becomes the antagonist of his dream. How! The only thing that makes a hero a loser is not utilizing his time properly. That's why the term " Time Budget" comes in the line.

Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies are equally praised for the exceptional support they provide, while others are relentlessly chastised for failing to deliver. Below, we want to show you how that perception has become reality with 42 customer service statistics you need to know for 2021.