Teams | Collaboration | Customer Service | Project Management

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What is Freshworks Analytics?

Analytics is built for for every Freshworks Customer. With Analytics, you can deep dive into your data and obtain insights, specific to your business. Analytics is a no-code platform built for everyone - you decide which metrics you want to track, how you want to see them and you can do it without having to write even a single line of code. Power-packed features to help with business insights.

Self-Service Checklist - What You Need

Imagine you just bought a brand new guitar and you’re ready to shred. Your amp is on and set high, your cords are all plugged in, you’re ready to jam. You strum an E major chord only to find that it plays an F minor – not good. You just want to noodle over Baba O’Reilly but now you have to call support, explain a whole spiel, and potentially deal with long wait times and some irritating back-and-forth until you can finally realize your inner Sister Rosetta Tharpe.

Andrew Carothers on Customer Experience | Customer-Centricity, Trends in CX, Crucial Skills

Welcome back to our series where we interview influential CX Leaders. Recently we spoke to Andrew Carothers (Sr Manager, Digital Experience @Cisco) about the customer-centric business model, emerging trends in CX, crucial skills in the field - and more! "Andrew is a Senior Customer Experience leader helping companies and their partners increase customer adoption and retention, improve renewals rates, and drive growth at scale through digital engagement. Builder of award-winning strategies and programs.

Project Quality Management: A Getting Started Guide For Agile Teams

You delivered the product/services, everything was on time, and everyone worked hard, but something is amiss. Maybe the product’s quality is lacking, or the project itself wasn’t very high-quality. Often we are so focused on delivering the products/services on time that we forget a very essential aspect of the project. Project quality management. Quality precedes quantity; that has been the motto for years.

Slack vs Trello 2022: Settling The Debate For Good

Digitalization accelerated over the past few decades and paved the way for the development of digital communication platforms. It comes as no surprise that businesses of all kinds require constant communication in all directions. The COVID Pandemic acted as a catalyst in two ways. One, it paced up the already accelerating global digitalization. Two, it made people realize that digital office work could replace, not just augment, the central-workplace design.

20 best collaboration platforms in 2022

Collaboration platforms make team collaboration easy for modern workplaces, remote and otherwise. As they say, two heads are better than one! Different collaboration tools are curated to make different tasks easier and increase productivity. In addition to helping teams achieve common goals, they also help to track changes and updates. This article gives you an overview of collaboration platforms in several categories.

Why Do Organizations Need an ITSM Ticketing System

For an IT team, the ability to respond to problems efficiently is arguably one of the most important aspects of the department. Sluggish reactions to IT issues can slow down an entire business, leaving core functions of an office slowed down or even completely unable to be performed. As a result, business leaders have a significant interest in ITSM ticketing systems.

Exoprise Customers Achieve Significant ROI With SaaS and Digital Experience Monitoring

Exoprise end-user experience management solutions for Microsoft 365, SaaS, and collaboration apps deliver cost savings, increased productivity, and elevated employee experience in times of growing hybrid/mobile work.

The five most annoying things in internal communications jobs-and how to overcome them!

If you have seen the movie Office Space (1999), you know all about pointless TPS reports, impossible-to-understand printer instructions, (“PC Load Letter”), and micromanaging superiors. Office Space was an office comedy, so the portrayals were a little extreme. But who can’t relate to the annoyances of working in an office, even if we work remotely?