If your company allows employees to use their personal devices for work (Bring Your Own Device), you need a BYOD security policy . Today, most companies incorporate a BYOD culture due to rising remote work demands following the pandemic. While this may leave you open to cyberattacks and data breaches , a robust security policy can help mitigate any such BYOD risk. In this article, we’ll discuss why you need BYOD security and how to create an effective BYOD policy in just eight steps .

As more and more people receive Covid 19 vaccine shots, companies are keen to call back employees after an extended leave from work. If you are creating a return to work plan , sending a welcoming and detailed return to work letter could make it easier for the employees and your HR (human resources) team. It’s a document that details the timeline and the process of the return for your employees.

Facebook Twitter Share As companies begin to emerge from the recent pandemic, there is a growing debate about the efficacy of pandemic-inspired work arrangements. Some organizations are committed to continuing workplace flexibility, while others insist on bringing people back to the office. Of course, many are taking a hybrid approach, allowing people to work remotely and on-site.

User experience is subjective. For example, asking tourists visiting New York City about their experiences gives different answers. Likewise, end-users who work remotely with different resources and disparate assets can have varied experiences with their business applications. How can IT teams gather this experience data and react faster to improve experience? The answer is Digital Experience Scores.

Every business owner, including the founder of one of the most magical places on Earth – Disneyland, credits the success of their vision to PEOPLE. Our research indicates that 55% of consumers will recommend a company to their friends and family due to good customer service, but 47% of them would no longer do business with a company as a response to bad service.

Tracking productivity and performance of the customer service function emerged as the #1 challenge of customer service leaders through the pandemic crisis, as per The New CX Mandate report. It isn’t surprising that 79% of these leaders in the US are investing 31% more in measurement and analytics in 2021.

This article originally appeared on Inc. In 2021, the hybrid work model became top-of-mind for business leaders. No wonder—the majority of knowledge workers (72%) say that, moving forward, they prefer a hybrid approach and a mix of remote and office work. And while the payoffs can be enormous, going hybrid is risky, especially because it can perpetuate a two-tier work environment.

Zoho Projects was launched in 2006 as a web-based project management solution that’s easy to use and affordable. Here we are, 15 years later, as easy-to-use and affordable as ever, but with more abilities and functionalities. And of course, more (happy) customers!

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts. According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. Focusing on the customer experience is especially critical for B2B companies. They typically have fewer customers than B2C companies, making it imperative that none of them slip through the cracks.