Teams | Collaboration | Customer Service | Project Management

January 2025

How to Share a Miro BoardStep-by-Step Guide

Learn how to share a Miro board and manage sharing rights like a pro! In this video, we cover everything you need to know about sharing your board with others, controlling access levels, setting passwords, and even sharing with other teams. Whether you're collaborating with your team or sharing your board externally, this quick guide has you covered. Found this video helpful? Like, comment, and subscribe for more Miro tips!

Productivity Tracking Software for Better Time Management

How many times have you wrapped up your day, only to realize you’ve barely moved the needle on your biggest projects? You spent hours in meetings, answered countless questions, and maybe even fixed a few things on the fly, but then you look at your to-do list and feel like nothing got done. Sound familiar? It’s easy to slip into this cycle, especially when you have a gazillion tasks to juggle and keep track of team performance.

The Evolution of Mobile Development: From native apps to Flutter, React Native, and AI

I've been making apps since just after the App Store launched - it's actually what made me want to make apps in the first place. Looking back over this journey, it's amazing to see how much has changed. Let me take you through this evolution, because what's happening right now in mobile development is absolutely incredible.

Ben & Charles take you inside the Pydio acquisition

Last month, our CEOs Benjamin Schilz and Charles du Jeu, ex-CEO of Pydio and now Head of Engineering for the Wire Cells product, sat down to talk about the Pydio acquisition. Join Ben & Charles for an entertaining and informative chat. The conversation ranges from why Pydio was a perfect fit for Wire to acquire to their shared vision for the upcoming Wire Cells product.

How I do offsite planning in Miro

Join Lotte, Chief of Staff at Miro, as she walks through how her team uses Miro to plan the Summer Leadership Forum for Miro’s top 70 senior leaders. From choosing the perfect venue to drafting the agenda, Lotte demonstrates how Miro’s Offsite Planning template streamlines the entire process. With features like Dot Voting for speaker selection and Miro AI for post-event insights, Miro makes offsite planning seamless and collaborative. Whether you’re organizing a leadership forum or your next team event, Miro helps turn big plans into actionable outcomes.

In band vs Out of band communication in incident response: which is better?

‍ Critical IT incidents demand swift and reliable communication. Yet, conventional communication channels often rely on the same infrastructure under attack. This vulnerability was starkly illustrated by the 2024 CrowdStrike incident, where a faulty software upgrade triggered a global IT outage, costing businesses an estimated $5.4 billion. The incident exposed a critical flaw: relying on "in band" communication for incident response.

Intranet Collaboration Software to Improve Your Teamwork

Have you ever felt that working together in a team becomes like a maze? You know how it is: half of the team isn’t participating in the important conversations, a key document gets saved in a place where no one can find it, and for weeks you can’t track down the owner of that crucial task. By the time you finally find the guiding light, productivity is already slipping through your fingers.

Enhance Teamwork with Design Collaboration Software

You are looking at this amazing design, wanting to share it with the team. You click “send,” and then the real chaos starts: feedback comes from every which way, from the task board to an email thread to a comment in your messaging app. At the end of the day, that feedback is scattered, unclear, and feels more like a scavenger hunt than a productive process. That is where design collaboration software changes everything.

How Healthcare Collaboration Software Enhances Interprofessional Cooperation

Great healthcare is a team effort. Doctors, nurses, specialists, and administrators need to work together to provide the best care. Easier said than done, of course. The reality is usually miscommunication, slow processes, and lost information get in the way and create challenges no one can afford. That is where the difference is wrought by healthcare collaboration software. These tools simplify how teams connect, share updates, and stay organized.

Transform Your Work with Online Collaboration Software

Productivity is no longer confined to the traditional office. Many are starting to embrace the possibility of working from home or freelancing to get this supposed flexibility to work anywhere. As of 2023, over 73 million Americans are freelancing, and it is continuous, they say. Of course, this can be really tempting-one has complete freedom in choosing where and when to work.

10 Reasons Why You Need a Time Management App Today

Time management remains a critical component of most individuals and organizational success given the incredibly tight schedules that everyone faces today. Since time management is such a fundamental concept, it can easily be assumed that students will not need help with it. This is where a time management app comes in handy as being a very vital gadget.

Project tracking 101: A guide to tracking projects effectively

When team members struggle to understand their individual responsibilities and deadlines, it can lead to confusion and delays. And without a clear view of a team’s project progress, it's difficult for managers to identify which tasks are lagging behind or need immediate attention. Project tracking addresses these issues by providing a transparent and real-time overview of all tasks, responsibilities, and due dates, ensuring everyone is aligned and on schedule.

Top Cybersecurity Trends for 2025

The digital world is at a crossroads. Cybersecurity threats are evolving faster than ever. Consumer expectations around privacy are skyrocketing. And governments are introducing stricter and stricter data sovereignty laws. Furthermore, for a fourth year out of five, cybersecurity tops the list of risk management professionals’ concerns, according to the 2025 Allianz Risk Barometer.

What's new in Asana | January 2025

Welcome to the January edition of What’s new in Asana. First, improve team onboarding and collaboration with curated team pages. Next, keep specific custom fields and their values private so only explicitly named members can view or edit them. Finally, create a saved view in capacity planning or workload to see what's most relevant for you and your team.

Scaling to millions of users requires Synapse Pro

Since launching Synapse Pro to support nation-scale Matrix deployments, we’ve had a lot of questions asking how it differs from vanilla “community” AGPL Synapse. We held back a bit on the details because Synapse Pro is evolving rapidly with optimisations for scalability and availability in many different areas, so we wanted to wait before publishing quantified comparisons.

5 essential features every modern defense communication system must have

‍ Communication systems are the backbone of defense operations, keeping decision-makers and personnel connected to ensure missions run smoothly and don't fall apart. According to the second annual State of Military Communications study, 97% of military personnel experience connectivity loss at some point.

Unlock Success with Enterprise Collaboration Software

Your team faces new challenges every day. Priorities never stop changing, and deadlines are always on the move. You’ve seen it for yourself: missed messages, scattered project updates, and never-ending email threads. It’s exhausting. So, what if there was a way to make all of that disappear? Imagine a tool that changed your team’s entire workflow. One tool where every conversation, every task, and every file is aligned in one place, with no waste of time or confusion.

Construction Collaboration Software for Teamwork Success

Chaos isn’t new to building sites. Deadlines are looming, plans change, and someone will inevitably ask, “Where’s the updated blueprint?” It is not about the bricks and beams; it’s all about keeping every team member, contractor, and client on the same page. And that is where the real challenge lies.

Legal Collaboration Tools to Stay Ahead in 2025

In a law firm, each case is a puzzle with hundreds of pieces. These pieces can be composed of contracts, research documents, communication with a client, and court-imposed deadlines. At times, keeping track of them seems to be like trying to solve a Rubik’s cube while riding a bike. Every little count mattered. Missing one file or misplaced document will possibly devastate hours of work.

The importance of Scrum tools in Agile workflows

They say a craftsperson is only as good as their tools. The same can be said for a Scrum team. While people are at the heart of a successful Scrum project, they’re only as effective as the tools that drive their processes forward. This article explains the importance of Scrum tools, walks through best practices for their implementation, and highlights our favorite applications that you need in your Scrum tool belt for better team alignment and product development outcomes.

How Twilio Used Courier to Unify Notifications for 10 Million Developers

Twilio powers communication for over 10 million developers and 300,000 businesses worldwide. As a leader in customer engagement, they’ve set the standard for seamless, scalable developer tools. But as their business grew, managing notifications became a challenge. Fragmented tools and workflows created inconsistencies and inefficiencies across teams. To solve this, Twilio turned to Courier—a platform designed to unify notifications and improve the developer experience at scale.

Collaboration is crucial for innovation. Here's why.

Many of the most well-known innovations — from the light bulb to the internet — weren’t solo efforts. They were a direct result of teamwork. So, it should come as no surprise that our ongoing research on innovation has uncovered that collaboration is one of the four main building blocks of innovative company culture. We’ve already covered why a strong sense of purpose and adaptability are important for innovation.

Secure Communication with FINRA-Compliant Messaging Apps

Compliance in financial services is not a choice – it is a commitment. Every trade, every client call, and every internal chat has to be done by the book, especially in terms of documentation and communication. Under FINRA regulations, making sure all communications across teams are compliant means making sure each message sent on team messaging platforms-even those innocent-when-sent-in-a-hurry chats-is just as compliant.

FCA Compliant Messaging Apps: Top Tools to Stay Regulatory-Safe

If the core of your business is communication, not being able to view or track this presents a huge risk. The increasing pressure to ensure that every message sent is secure, archived, and fully compliant with industry regulations is putting financial institutions under pressure. The FCA has laid down strict rules regarding how such communications should be handled, with the protection of both clients and businesses from possible risks in mind.

Stay Compliant: GDPR Messaging Apps That Prioritize Privacy First

Data security often feels like that overly cautious colleague who locks up everything – even the stapler. But when it comes to protecting sensitive information, they’re not wrong. If your team uses messaging apps to collaborate, share files, or brainstorm ideas, you’re already handling personal data more often than you think. Names, emails, project details – it’s all part of the mix.

Improve Your Business with Supply Chain Collaboration Software

Ever wonder why some companies seemingly have completely choreographed supply chains, while others are bedeviled by delay, miscommunication, and costly mistakes? Far too often, the difference is collaboration-collaboration proper both within and with partners. If things do not flow well, even the best-laid plans of a supply chain have to break down in wasting time and missed opportunities that equate to less-than-happy customers.

Marketing Collaboration Software for Seamless Projects

There is so much more that goes into a marketing team than just content creation. They help drive strategy, coordinate campaigns, and ensure that all departments are speaking the same language. Too often, however, the collaboration feels like a game of telephone: messages get lost, feedback bounces around tools, and tasks fall through the cracks. Ring a bell? Here, marketing collaboration software comes in as a savior.

What Is a Chatbot and How It Works: Types, Flow, and Benefits for Businesses

In certain industries, their concentration rate on B2B companies’ websites is 58%. And it’s predicted that the chatbot introduction is about to grow at a CAGR of 23.3% by 2030. Businesses that have implemented AI chatbots indeed witness remarkable improvements in customer communication, complaint resolution, and operations automation. This article is dedicated to chatbots, their types, and the benefits they bring into businesses’ daily operations.

Project management phases: 5 steps to improve your workflow

There are five key project management phases that can help streamline your next project and enable your team with an organized plan. These phases include initiation, planning, execution, performance, and closure. Project management is often misunderstood. While many professionals view it as managing project timelines, there is so much more to the job. Thankfully, we’ve put together an easy guide to understanding the five project management phases. Why are the five phases so important to know?

Customer Support Software Trends in 2025

Customer expectations have reached an all-time high, but they’re going to continue to rise. With that in mind, businesses must adjust accordingly or risk falling behind those who have already made the necessary adjustments or are preparing to make the adjustments. The right customer support software can make all the difference in giving customers better service, further enhancing their satisfaction, and driving greater loyalty.

DOD-Approved Messaging Apps for Enhanced Communication Security

In today’s hyper-connected world, secure communication is more than a luxury-it’s a necessity. Sharing sensitive information via everyday messaging apps highly exposes organizations to data breaches, cyberattacks, and compliance violations. In industries like defense and government, or for high-stakes business operations, that margin for error is paper-thin. Yet not all messaging applications are created equal, though.

The Salt Typhoon Hack is a Giant Wake-Up Call

Recent revelations have shaken the U.S. telecommunications industry to its core. According to reports from major news outlets like the New York Times and Wall Street Journal, as well as confirmations from U.S. government agencies, a highly skilled group of hackers known as Salt Typhoon - believed to be backed by the Chinese government - has breached key components of the U.S. communications infrastructure. The group’s target?

Wire acquires Pydio to create breakthrough secure workspace solution

We’ve got big news! Wire has acquired French document sharing company, Pydio. The vision behind this acquisition is to create an innovative, unified workspace solution that eliminates the tradeoff between security and productivity. Imagine a single app that allows you to video call like Zoom, chat like Slack, and collaborate on documents like Google Drive all without putting your data at risk - and we’re already hard at work making this vision a reality.

Deliver Solutions Faster with Miro | Plan, Build, Review

Ready to turn your big idea into a tangible solution? In this video, we dive into the Delivery Phase—where you move from problem identification to executing a plan, building the solution, and reviewing the outcome. Learn how to turn your product brief into a granular roadmap, with milestones, timelines, and risk assessments. We’ll also show you how Miro helps you track progress and create a shared view of the work, avoiding silos between teams. Once the build is complete, we review the deliverables with stakeholders for feedback and iterate with retrospectives.

What is proof of concept? POC writing guide with examples

A proof of concept (POC) demonstrates the feasibility of a proposed product, method, or idea. You must prove why your idea will work in the real world, so stakeholders and investors feel comfortable moving forward with the project. In this piece, we’ll explain how to write a POC and why this presentation is a beneficial part of product development. Before you spend time, money, and energy on a project, it makes sense to research whether your idea is worthwhile.

The importance of setting short-term goals (with examples)

Goals help you take action on larger ideas or visions. Short-term goals specifically help you to plan and take action on tasks that can be completed in the near future. In this article, get two strategies to help you create short-term goals more effectively. Then, check out some examples of short-term goals, plus how to track and use them so they have the highest impact. We all have goals, both at work and in our personal lives. Buy a house, start a new company, manage a team—the list could go on.

Pioneering Threat Intelligence with AI-Driven Next-Generation Firewalls

Firewalls have been a cornerstone of network security for decades, acting as digital sentinels to safeguard sensitive data and organizational assets. These protective barriers have continuously evolved, adapting to the growing complexity of cyber threats. However, as cyberattacks become more sophisticated, traditional firewalls are increasingly unable to provide the level of defense required to protect modern networks.

The Ripple Effect: Leading with Empathy, Insights and Innovation with Donald Knight

This episode features an interview with Donald Knight, Venture Partner at Valor Ventures and Miriam Connaughton, Chief People and Experience Officer at Simpplr. In this episode, Shawn, Donald, and Miriam discuss the concept of high-performance cultures, how fostering human connection and empathy in the workplace can combat loneliness, and the impact of AI on workplace dynamics.

What to know about legal holds: How to audit, preserve, and review your digital data

A lawsuit can be stressful and expensive for a company. Those who handle compliance well can move past it to grow, while those who don’t may face higher consequences. In litigation, documentation can make or break a case. Think of every employee and contractor contributing to your software and each tool they use. Every email, chat (yes, even Slack!), wireframe, and digital board iteration could become critical evidence.

4 certainties for 2025 to anchor your IC and EX strategy

While everyone’s busy chasing the next big prediction or trend, you need answers that work now. Not maybes, not possibilities — but real, solid ground on which to build your internal communications and employee experience strategy. That’s because, in a world where change is the only constant, knowing where to plant your feet matters more than ever.

10 expert tips for starting a new job

No one should show up for their first day at a new job with no idea what to expect. And yet, that’s exactly what I did for my first job out of college. I’d moved 2,000 miles to a city where I knew no one, and I felt disoriented as I stepped into the office. Not wanting to seem naive, I hadn’t asked many questions. I showed up unprepared, clueless about the dress code or even where to take my lunch break.

Modern Business and the Importance of Secure Communication

In this fast-paced digital age, businesses of all sizes rely heavily on robust communication systems to maintain efficiency, streamline operations, and foster collaboration. Such systems are essential for fostering cooperation. Technology has not only brought about a revolution in how teams interact with one another, but it has also brought about challenges, such as the need to comply with regulations and ensure data security.

Offsite Planning Made Easy: How to Use Miro for Leadership Forums

Discover how Lotte, Chief of Staff at Miro, plans the Summer Leadership Forum for Miro’s top 70 senior leaders using Miro’s Offsite Planning template. From selecting the perfect venue to crafting an engaging agenda, see how Miro streamlines every step of the process. Learn how features like Dot Voting simplify speaker selection and how Miro AI provides valuable post-event insights. Whether you're organizing a leadership retreat, team offsite, or your next big event, Miro helps turn ambitious plans into actionable outcomes.

AT&T and Verizon China Hack: End-to-End Encryption is Critical But Not Enough

The recent revelations of China’s hack of western telecommunications providers across multiple countries are a red flag for corporate and government leaders who care about their sensitive data. The exfiltration of massive amounts of Internet data from western mobile and fixed line networks tells us that end-to-end encryption of internal data is table stakes, and that data protection requires a zero-trust, zero-knowledge, and post-quantum-friendly approach.

Product Roundup: What's new in Rocket.Chat 7.2

As we step into the new year, we’re excited to introduce updates that enhance your workspace security, increase team productivity, and make the work of Rocket.Chat admins easier and more streamlined. Let’s dive into the latest updates that will help you stay organized and connected like never before.

Mastering the Employee Engagement Survey Process

Ever asked how your team really feels about work? Not on a casual lunch, not in that one weekly meeting where everyone nods and says all’s fine, but really ask? It’s quite easy to believe everything will be OK since projects are on track and deadlines met. But there may be frustrations, burnout, or ideas waiting to be voiced beneath the surface. That is where your employee engagement survey comes in: the “truth serum” of your workplace.

Best Mobile and Online Messaging Apps for Teams

Have you ever been right in the middle of something important, realizing that there’s a very important message you need to check, but it’s on another device? Maybe it’s on your desktop app, but you’re stuck on your phone scrolling through to find it. These little interruptions tend to slow everything down when time is of the essence. This is where mobile and online messaging apps come in.

How to streamline performance reviews with Asana AI: Tips from Asana's head of digital

As a team leader, I’ve always believed that performance reviews are more than just a checkpoint—they’re a chance to connect with your team on a deeper level. It’s about more than just reviewing work; it’s about diving into the skills and growth opportunities that drive careers forward. For my team, performance reviews are key moments to reflect on progress, celebrate achievements, and identify areas for improvement.

How Hybrid Teams Can Enhance Their Eye Health to Boost Productivity and Collaboration

In today's work environment, the emphasis on employee health and wellness is more critical than ever, particularly as many teams transition to hybrid models. While workplace safety primarily revolves around physical injury prevention—from minor slips and falls to more significant machinery-related incidents—a less visible concern is emerging: eye health. As remote and hybrid work becomes a staple, the rise in screen time brings many vision problems that can severely affect productivity.

6 Employee Engagement Activities Your Team Should Try

There’s something powerful about a workplace where laughter echoes, ideas flow freely, and each person feels like they really belong. Let’s face it, though-too many days, the grind takes over and that magic of connection gets lost. Team members are sitting side by side and working remotely, working on tasks, but that spark which lets them feel a part of something big starts to burn out.

Top Internal Chat Apps for Office Collaboration

Ever have one of those days where you send a quick message to a teammate, only to find out hours later they replied in a completely different chat thread? Or when a document you swore was uploaded to the team folder has mysteriously vanished? It’s frustrating, time-consuming, and all too common. Effective communication should be smooth, not like a treasure hunt. That is where internal and office communication apps step in to save you from the daily chaos of being disconnected by tools.

Secure HIPAA Messaging Apps for Healthcare Teams

How many times have you sent a text with vital information, be it a doctor’s note, patient data, or an important update for a colleague, and immediately thought, “Is this safe?” If you’re in healthcare-or any other field that deals with sensitive information in general-that should be the first question on your mind. It’s no longer just about speed and convenience; it’s about protecting your business and following laws like HIPAA.

The 6 phases of construction project management (CPM)

It’s hard to think of an industry with more moving pieces and active stakeholders than the construction industry. From materials to suppliers, keeping your construction project in order, on time, and on budget is a task unto itself. Luckily, that’s where construction project management (CPM) comes in. With effective CPM, you can track your work, your team members, and your deliverables in one easy place.

UNCUT: Optimize your mindset with coach Ben Crowe | Experts Unleashed | Atlassian

*** The first episode of Experts Unleashed featured the legendary coach, Ben Crowe, and was originally released as a cut-down version to reduce the overall length. Well, we’ve changed our minds and are re-releasing the episode UNCUT! Watch the full Ben Crowe episode (bloopers…retakes…everything!) in this special edition of Experts Unleashed. ***

How Troop Messenger Became the Best Instant Messenger in 2025

An instant messaging tool that is robust, safe, and feature-rich is essential at a time when digital communication is the foundation of productivity. Troop Messenger is the top instant messaging app of 2025 out of a plethora of others. Let's examine the features and path that revolutionized the chat app market.

Chat Tools and Applications to Reduce Work Chaos

You know that feeling when you’re juggling a dozen things – prepping for a meeting, coordinating with your team, and trying to stay on top of your to-do list? Now, imagine doing all of that without a solid communication tool. Chaos, right? Today, getting work done isn’t just about how much you do, it’s about how well you do it together.

6 Best Employee Engagement Ideas

People are the backbone of any successful business. When employees feel motivated, empowered, and valued, they become more than just workers – they become champions of your company’s goals and values. Employee engagement thrives in workplaces where team members clearly understand the organization’s vision, have the freedom to voice their ideas, and are consistently receiving recognition for their deeds.

How to Improve Employee Engagement for a Thriving Workplace

You know that very awkward silence when you ask for ideas in a team meeting and nobody says a word? Yeah, we’ve all been there. It is not that your team is not talented or capable, it’s just that something is missing. That “something” is engagement. When employees are unplugged from their work, the best of tasks feel like pulling teeth. But when they are? That’s where the magic happens-productivity soars, creativity flows, and everyone works better together.