How to Build a Ticketing Process That Works
In this video, we share some pro tips on optimizing the ticketing process for your help desk. Why do you need a well-defined ticket workflow?
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
July 2024
What is Patch Management?
Keeping your IT systems safe and up-to-date is paramount, and patch management software is an essential tool for endpoint management. It helps you obtain, test, and deploy updates for your applications and IT tools efficiently. By streamlining the update process, patch management software reduces the risk of security vulnerabilities. This software addresses bugs, enhances security, and optimizes performance.
Zendesk Community Event: Deep Dive on Platform
About the Event: In our third event of the Post-Relate deep dive series, attendees discovered what's new with Zendesk's flexible, trusted platform. Organized by Devan La Spisa, Andrea Wong and Meaghan Watson from the Community and PMM Teams, our expert panel guided customers through customization, analytics, and security innovations. Product Areas Covered: Missed the Event? Watch the Replay! Catch up on all the details by watching the replay of our deep dive session.
Discover the enhanced Freshworks Marketplace experience
Discover smoother navigation, personalized recommendations, improved search relevancy and greater transparency. Intuitive navigation with a freshly revamped user interface With a revamped UI, navigating through the marketplace gallery has never been easier. Our newly redesigned marketplace gallery is crafted to provide a seamless and efficient browsing experience. We now have advanced filters on the left-hand side that enable you to find apps based on both themes and payment modes.
Top 10 customer experience KPIs and metrics for 2024
These customer experience KPIs can help you quantify success and ensure you’re meeting customer expectations.
What is workforce management?
If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it within your business.
A beginner's guide to generative AI for business
Generative AI can help streamline workflows, improve CX and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.
Sponsored Post
Workflow Automation Explained: What It Is & Why It Matters
Workflow automation is essential to driving efficiency and productivity in your workplace. 76% of businesses now use automation for standardizing or automating daily workflows, with 31% of businesses having fully automated at least one function. Are you... In this guide, we'll delve into the concept, benefits, and practical applications of workflow automation, providing you with the insights needed to enhance your business processes.
Streamlining IT Support with TeamSupport Automation
Imagine your company is at the peak of productivity, with everyone diligently working towards ambitious targets, when suddenly, disaster strikes. An essential server fails or a critical application crashes, leading to widespread panic and a significant drop in productivity. This scenario is not merely hypothetical; it is a daily reality for many businesses. Fortunately, there is a compelling solution to this ongoing issue—TeamSupport Automation.
Remote Monitoring and Management (RMM): Enhancing Management Software
Imagine a central hub accessible from anywhere with an internet connection. This is what Remote Monitoring and Management (RMM) offers, eliminating the need for physical visits and saving valuable time and resources. RMM software empowers IT professionals and Managed Service Providers (MSPs) by transforming their IT management into a centralized, automated, and secure operation, ultimately leading to improved efficiency, enhanced security, and reduced downtime..
Elevate the quality of your customer support with Voice QA and QA for AI agents
Introducing our latest advancement in Zendesk's AI-powered QA solutions: Voice QA and QA for AI agents, ensuring unparalleled consistency across 100 per cent of your support channels.
Free AI for customer experience guide | Zendesk #shorts
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
MSP vs. MSSP: Key Differences Explained
When navigating through IT management and cybersecurity, understanding the terms Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) is crucial. Recognizing the difference between MSP and MSSP can significantly impact your organization’s efficiency and security posture. Both service providers play vital roles in ensuring your business operates smoothly while safeguarding against various threats.
Revolutionizing the Way Customer Support Teams Use Jira
TeamSupport, the leading customer support software provider, has announced significant advancements to its Jira integration, setting a new industry standard for seamless collaboration between customer support and engineering teams. With an array of innovative features, TeamSupport’s enhanced Jira integration tackles the long-standing challenges faced by customer support agents when working with Jira and their support software, ensuring heightened efficiency and improved customer satisfaction.
A Complete Guide to MSP Automation: 5 Steps to a Culture of Efficiency
Managed Service Providers (MSPs) manual tasks are becoming a relic of the past. Today, the integration of IT Service Management (ITSM) and the implementation of ITIL processes are pivotal in achieving streamlined operations and superior client satisfaction. By leveraging MSP automation, MSPs can significantly enhance IT service delivery, ensuring clients receive prompt and efficient solutions tailored to their needs.
Delivering Customer Support
In the world of youth activity centers, keeping kids engaged and active is paramount. Jackrabbit Technologies, a leader in management software for youth activity centers, has dedicated itself to this mission by ensuring their client support is unparalleled. In this blog post, let’s delve into how Jackrabbit, with a 100% remote workforce spread across several states and even Canada, managed to elevate its customer support from ordinary to extraordinary.
Virtual Agent For Microsoft Teams: Add Teams to Your Service Desk
If you were looking for help desk software that integrates with Microsoft Teams, InvGate Service Desk was already your go-to option. However, our MS Teams integration has reached a whole new level of proficiency. Connecting Microsoft Teams with InvGate Service Desk turns the messaging platform into a formal communication channel while centralizing interactions in the backend. This provides a double benefit: improving the agents' and end-users' experience and simplifying tracking and measuring all service desk interactions in one place.
Vivantio's Top G2 Rankings: Efficiency and ROI for Service Providers
For service providers, the stakes are high as they strive to deliver seamless and effective IT service management (ITSM) solutions to their clients. This is why recognition from trusted industry platforms, such as G2, is a testament to a product’s value and reliability.
System Management Automation Streamlined
For businesses of all sizes and service providers managing client infrastructure, efficiency and reliability are the cornerstones of optimal operations. System management automation emerges as a “game-changer”, offering a streamlined approach to essential yet repetitive tasks.
The chatbot revolution | Zendesk #shorts
The chatbot revolution | Zendesk Who's ready for a chatbot revolution? Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. Join us on other social media channels.