The efficacy of remote work has been debated for decades. Now, as companies begin pursuing a post-Covid-19 reality, the debate is finally settled. According to some of the most prominent companies in Silicon Valley, including Google, Facebook, Twitter and Apple, the answer is a hybrid model. Rather than being dogmatic and dichotomous about workplace arrangements, these companies find value in a hybrid model that includes a flexible mix of on-site and remote teams.

Whether you do it quarterly, annually, or even weekly, running a planning workshop can be challenging. You need to make sure everyone understands the big picture and vision. You also need to ensure each person has a voice in the planning process. Finally, you need to lead the group to alignment and verify that they’re clear on next steps. These are the challenges I confronted while leading a goal-setting session at Miro’s recent Executive team offsite (virtual this year).

In this series, I explain how to use Twitch EventSub and Courier to automatically send notifications to multiple destinations – Slack, Discord, and more – when your Twitch stream goes live. In part one, we built a Node.js app using Express.js to accept events from Twitch EventSub. In part two, we listened for our event and triggered a notification using Courier. Now, in part three, we're going to use Courier’s List API to send multiple notifications when our event is triggered.

Digital transformation has transformed the way people interact with brands, software, and making buying decisions. Businesses need to find ways to adapt with these changes and manage the customer journey. Businesses have to continue to provide excellent service and a superior customer experience in these times of transformation. In the case of service-based companies, this requires efficient customer request management.

Good customer service runs on good information. Agents need to be ready with an instant answer to any question, or the customer will walk away unhappy — even if the eventual resolution is effective. The information shared with customers also needs to be consistent. No one likes to be bounced around between departments that all say something different. Unfortunately, it’s not easy to ensure your agents have accurate information at their fingertips.

Four strategies that will take your performance management plan to new heights.

Employees could spend more than the allotted time of a project, a time that’s supposed to be well spent on other projects. Needless to say, that, being able to account for time and every tiny bit of detail concerning a project forms the rationale for clients to give you more work. This article focuses on product management, task management, easy organization of your team’s tasks and workload.

This web-based tool for tracking time and productivity is available for businesses of different sizes. The tool allows your team to streamline time entries with automated employee time tracking software. This desktop software is an alternative to Hubstaff and is available for Mac, Windows, and Linux. Employees can record their hours from anywhere with work proof using the desktop app. On the other hand, you can also review their work from a web-based dashboard.

Exoprise CloudReady provides early detection of mission critical mail outages. On February 3rd, Microsoft had a mail delivery delay, that caused mail delivery failures and an outage. While CloudReady detected the Exchange Online mail delivery error almost 2 hours in advance, Microsoft did finally publish an incident to track the outage.

In any transaction where a seller sells equipment or products to a buyer for which periodic servicing or maintenance is required for its proper functioning, it is advisable to enter into an agreement between both parties on the terms of servicing of that equipment or product. These agreements, commonly referred to as an Annual Maintenance Contract (AMC), are essential to formalizing this process.